shitou12339
November 23, 2024
It was a very bad check-in experience. I had booked a room with two breakfasts on Ctrip, but when I got to the hotel, they said it didn't include breakfast. When I looked at the order, it really showed that it didn't include breakfast. I don't know why the order I placed was different from the one that came out. Then I said let's add breakfast. Ctrip showed 1050 per person but the hotel said it was 1250 per person. 200 rubles is not a big difference, but the hotel explained that it was the price written on Ctrip and had nothing to do with the hotel. Then the most infuriating thing came. We arrived at the hotel a little after one o'clock, and the front desk told me that the hotel would not allow check-in until two o'clock. I repeatedly explained that I had an online meeting with foreign clients at two o'clock and must be ready before two o'clock. Finally, the guy at the front desk agreed to let the waiter clean out a room as soon as possible, saying it would take at most ten minutes, so we would take the opportunity to have some lunch and wait for them to clean. As a result, half an hour had passed after lunch, and it was almost two o'clock. The front desk was replaced by a stupid Asian woman who looked like a Chinese, but spoke Russian to me the whole time. Maybe she was a local, I'm not sure, but she just said, "Our hotel has a check-in time of two o'clock." I said, can I go to the room first and let the waiter clean while I prepare? That stupid woman still insisted, "No, our hotel has a check-in period after 2 o'clock." I said, I can tolerate the fact that your bill does not include breakfast, and I also accept that the breakfast price is different. Half an hour ago, you told me that you would give me the key in 10 minutes, and now half an hour has passed and you say I can only check in at 2 o'clock. Is this how you do things? That stupid woman just kept saying “I understand you, but…” and kept repeating those ********. She even asked me to show her the Ctrip order again. I said the guy before me had already seen it, but she still insisted on seeing the order. After I showed it to her, she said “The check-in time written on Ctrip is also 2 o’clock”, so she was not wrong. I explained again that my online meeting was about to start, and I didn’t mind the waiter cleaning while I was getting ready, but that stupid woman still wouldn’t budge. I was so angry that I had to swear, “****! I don’t want you to understand, what I want is to solve the problem!” When she heard me start swearing, she immediately arranged a room, which made me feel like a *woman who was just waiting for the guests to swear at her.
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