El Dorado Classic Hotel Reviews

Regarding this hotel I have many observations which are: Check-in: Upon arrival everything was slow; And the worst of all is that the hotel did not have a bellboy nearby who could help us at the moment. After a while they helped us. Breakfast: The rate has American breakfast included. However; They only gave us the option of a hot drink, eggs, juice and bread. But the American breakfast includes a fruit plate, ham and cheese. We were able to get through that. However, this is where my bad experience began; The staff who serve the restaurant are quite apathetic. We had breakfast on Nov 4 at 8:30 am where we placed the order however everything arrived late; The waiter seemed more lost, he brought me the juice after 15 minutes, the coffee and the eggs arrived at 9:15, more than half an hour waiting for such a simple breakfast. Totally disappointed in the service. It is noticeable that there is no maitre d' in the room because the staff is totally careless; nor say hello, and if you are not a table that belongs to their area; They see you raise your hand and they don't pay any attention to you. And the worst thing was there weren't even people to at least understand. Request a late check out; The receptionist assigned me room 103 and then we all put our suitcases in this room. However, he called me half an hour later to tell me no; It was now room 303 and he offered to move my things (he had already created annoyance for us). Check out: We were 9 people, imagine the amount of luggage we had, and a 2-year-old baby and two older adults. Not even a bellboy helped us unload our luggage; neither to reception, nor to loading the suitcases to the car. We left and the receptionist didn't even look at us, not a peep, or goodbye. hahaha In the 11 years that I worked in a 5* hotel I would never have left my guest without saying goodbye and first asking him how it was. **I WILL NEVER COME BACK HERE** This place is overrated