V5275CMchiarat
November 27, 2023
I'm writing as a bride... One of the most traumatic experiences I've ever had... I organized my wedding down to the smallest detail, trying to do everything alone because from the beginning I noticed a lack of collaboration from all the staff. The months preceding the wedding were anxious as only a bride can experience them, with staff and event planners answering our phone calls completely sporadically. Never a note, never a drawing, never an idea launched by them (despite the fact that they told me not to hire a coordinator or a WP because it was money wasted since their service was already included which I add is NON-EXISTENT). To every request I made for information it was all a "but yes, don't worry, we'll take care of it later". Paid for 10 meetings, barely 5 were held, tableau organized by me was never put down, completely wrong cake, cake toppers inserted on the cake completely at random but made with a criterion that they never respected, terrible quality food, non-existent eating spaces, compulsory villa insurance but common areas never used. Rooms to forget, lemon house with atrocious heat inside. In case of rain we had thought about having dinner inside but once we arrived at the villa we realized that everything had been set up in a tensile structure, with crazy heat and zero air... I don't know, I could go on forever but it's enough for me to say that I hope that no one noticed the mistakes during the wedding and everything that didn't work... It makes me sad to think that it took me 2 years to organize everything and it was all thrown away by a completely unprofessional and unprofessional person. no qualifications to organize weddings. Not to mention that the villa manager and the catering manager were immediately completely absent, never available and extremely rude (I remember well a phone call made by one of the collaborators present with us on speakerphone where the question "gentlemen would like clarification on this project” the catering manager simply replied “what the **** do these people want, what the **** do they expect”. I think they explain themselves and if they really work on word of mouth, I hope they behaved better with the weddings that followed…. if I have strong doubts.
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