The Gatehouse B&B

Guests laud the impeccable cleanliness and beautiful, tastefully decorated rooms. The location near the city center and amenities is appreciated. The hosts are friendly, welcoming, and provide excellent recommendations.

We really enjoyed this B&B. Initially were concerned about the location (no car!) as it seemed far from the town (and we are not avid walkers) but once we figured it out either by gauging the length of walk or buses (super easy) or cabs (so prompt!), it was fine. The Gatehouse itself is absolutely charming. Well appointed, delicious home-cooked breakfasts and the hosts are just lovely.

Such a disappointment not what we had in our specific guide when advising Byways of our requirements. Our specifics listed 4 star close to rail station / city, no bnb’s rooms must have en-suite. On arrival we were not greeted in a unfriendly manner … it was more like “what do you want” by the man of the house. He showed us our room, it just fitted a queen bed small dresser and one chair. The bathroom was at the end of the main passage way. We were booked for 3 nights. No where to sit comfortably. We called for a taxi as we were 20minutes out of Inverness with few eating/ restaurants opportunities. We found a hotel in town booked it went back to The Gatehouse and spoke to the lady of the house. We apologized and said it was not what we wanted. She said she would have to charge us for the first night. We said okay we will get onto our booking agent for them to organize a refund for the other two night through you. They are now saying they can not refund as we did not cancel. I ask what more can we do other than tell the owner of the property face to face it’s not what we ordered, we rang for a taxi and took our luggage? Other than a small bedroom there was nowhere to sit and relax, they had a dining room for breakfast that was stark with just a table and chairs. One thing I will admit the place was clean but not suitable for a stay in Inverness for 3 days. Liz Y