Makkah Hotels with Wifi

"I’m shocked, firstly they gave us a room on the 9 th floor which was rotted to the core (pictures will be provided). Then they gave us another room renovated said by Riyan, he was helpful. The luggage took an hour coming up. Unusual to see, one of my luggage was opened and the lock was inside the suitcase. When I complained, Mr Faisal was most helpful and said he will have the cctv cameras checked. And didn’t get back with me so after hours I spoke to the night manager he said we viewed the cameras, no one had opened the luggage. And in the morning when I asked to view the CCTV footage they said no! It seemed a dull answer! So I got in touch with the Movenpick hotel where we stayed a night too, they still said get a report from the police station and you’re welcome to see the footage! As the last picture we had of the suitcase was taken to show to the uber to show how many pieces we have in that picture it was clearly showed the lock is on! Then in Movenpick we did not open that suitcase and moved to Pullman. Now calling Pullman they kept referring calls, as I explained to the one who I spoke with if Movenpick said it’s okay to view the cctv after the police report, can I view your footage too! They kept refer the call. So I ended up reporting the incident to the Embassy. If this incident has happened to anyone go as far as the headquarters of Pullman, and report it to the Embassy. I’m quite shocked, nothing was taken seriously..! Take care of your luggage please!!!! Regardless it’s locked. The Asian staff are not to be trusted."

"I recently had the pleasure of staying at Swissotel Makkah, and overall, it was a truly comfortable and memorable experience. Check-in Experience: The check-in process was smooth and the staff was warm and welcoming. However, due to the standard 4 PM check-in time, there were long queues at the reception. To avoid this congestion, I recommend contacting the hotel in advance to arrange for early check-in, especially during peak seasons. If you’re an Accor member, the experience is even more seamless and rewarding. Ambiance & Cleanliness: From the moment you step into the hotel lobby, you’re greeted with a signature scent that flows throughout the lobby, corridors, and even into the guestroom — creating a consistent sense of calm and cleanliness. The ambiance is elegant and tranquil, offering a relaxing contrast to the bustling surroundings outside. Guestroom Experience: The room was spacious, well-maintained, and the highlight was definitely the breathtaking Kaaba view, which added a deeply spiritual and unique element to the stay. The bed linens were soft and luxurious, ensuring restful sleep. The air conditioning was perfectly calibrated, providing a refreshing escape from the intense heat outside. It made re-entering the room after a long day feel rejuvenating. The room also came equipped with everything needed for a comfortable stay: coffee and tea facilities, quality toiletries, and other thoughtful amenities. Hotel Accessibility: A significant advantage of Swissotel Makkah is its location in the Abraj Clock Tower. Unlike many other hotels in the same complex, the lobby is on the ground floor, which means guests can access the rooms directly without switching elevators — a huge plus in terms of convenience. Service & Flexibility: The staff went above and beyond by offering us a late check-out while we waited for our continued stay at Swissotel Al Maqam. This thoughtful gesture truly elevated the experience and showed their commitment to guest comfort. Final Thoughts: Swissotel Makkah combines comfort, excellent service, and unmatched convenience, particularly for pilgrims and visitors seeking proximity to the Haram. Whether it’s the luxurious bed, the iconic view, or the little details that enhance your stay, this hotel delivers on all fronts. I would not hesitate to recommend it and look forward to staying here again."

"Generally an excellent hotel. Some staff members would still benefit from further customer service training however it’s absolutely vital that I mention and praise Mr Amro Bin Malih. An excellent Manager of the hotel who Swissotel should be proud to have. Great approach in dealing with people and a great person in general."

"2 night stay for our first time at this hotel. So let's start with check-in. Not great. Just 2 members of staff, who didn't seem to be working particularly quickly through guests who were queuing up. Took about 25mins wait, which is not what you want. The room itself, a junior suite, with one king bed and one separate seating area, was by and by clean, but this may just be down to the fact it is not regularly booked, so underused and not worn out as much. The fixtures and fittings definitely could do with some refurbishment and upgrades. Mattress had no give and felt like a plank of wood, and the pillows were similar. The sofa was uncomfortable and sagged, as were the 2 small chairs, no cushions also. The curtains in both the seating room and the bedroom were on a pulley system which refused to budge and we're half open and couldn't be moved. Another fault we had to call down for was the actual wall/ceiling area on top of the main room door. The door would not close easily and needed a great big hard shove to close. On exiting I noticed that the plaster and wall around was cracking and the whole door frame was cracking. The reception staff sent a carpenter who came to look and said they would need to send a plasterer the next day. Needless to say no-one else turned up and the fault was still outstanding at the end of our stay. Neither did the cleaning staff hoover or brush up the growing pile of plaster and dust which accumulated each time the door was opened and closed. Another bugbear of the room was the soundproofing, or better put, lack of any soundproofing whatsoever. We were subject to noise from the next door room all night, conversations and television sound coming through whilst trying to sleep. In the adjacent seating area, there was actually a great big gap in the wall by the window frame which allowed light and sound from the neighbours on the other side to come through. Very disconcerting. The WiFi was woefully slow, to the point that we couldn't even load the qr code for the hotel services. The shuttle service, if you could call it that, seemed kind of pointless if you're able bodied. It was quicker to walk. Literally a one minute ride on the way out. My child was sick in the night and we needed a change of sheets for the bed. It took 2 phonecalls and then being put on hold and waiting 20mins, by which time I physically send down to reception to see what was going on. There was supposedly a kids club on Floor H, which also houses the gym, but it was abandoned and was a bare room. Ok let's put down something positive. The fridges in the room actually worked. The television sets were brand new slimline Samsung. But, annoyingly the actual channels and TV signal were not great. The lifts were fairly clean, if somewhat slow depending which set you were using. My wife commented that the reception area toilets were the cleanest she had ever come across and had attendants on hand to clean. The car parking charge is also annoying, you'd think it would be free for guests or cheaper than the close to 75sar daily charge. Access available cheap local food eateries, but may not be suitable for delicate constitutions. There are also a few shops in the hotel lobbies complex, selling clothes, prayer accessories etc along with a small mini mart for basic necessities, along with the obligatory barber shop and overpriced coffee shop/cafe. Would we stay again? Possibly, due to location being not too far from the Haram and relatively budget friendly price. Would not recommend for older or disabled travellers as it would be challenging to get to the Holy Mosque even if using the shuttle bus. Just be prepared for a noisy stay, so bring ear plugs if you don't want to know exactly what your room neighbours talk about during the night."

"It is written that it is 7 minutes away from the Haram, and I was with an elderly woman, and I was shocked that it is more than a quarter of an hour away. A limousine is needed. This point must be noted."

"This hotel is really close to kaabah. Just walk not more than 5 mins to go into masjidil haram."

"Location was really good there is a buggy and mini bus service on regular so you don’t have to wait to long. Only thing I was disappointed with is the view I was told city view I was given the view of a wall of a building next to us. Apart from that everything else was good!"

"We stay at le meridien makkah in 5-8 Apr '26. We would like to recommend this hotel so much, will be back here. What is the best thing from this hotel : 1. Location : Near gate 2 to do Umrah 2. Helpfull staff : the receptionist, sorry we forget his name really helpfull and kind when checkin. 3. Room : room is best! Spacious, clean, neat, well maintaned 4. They have electric for Asian People like us 5. The bed is so fluffy and best bed ever 6. Bathroom : shower gel, shampoo, all of amenities is here with good qualities Surely will comeback here! Thanks trip and le meridien 🫶🏻"

"Phone was not working well in the room, and I have to ask for things several times and wait long to get them..Other than that hotel is fine..Their bus stop next to Haram is very confusing as we had to search for and never found so we had to grab a taxi to get back to the hotel after a very long walk"

"I recently stayed at Anjum Hotel Makkah and had a truly wonderful experience. The service was exceptional—staff were attentive, professional, and always ready to help. One of the standout features is the convenient underground access to the Haram, which made our stay even more comfortable. I highly recommend this hotel for anyone looking for both comfort and proximity to the holy mosque."