When you stay at Rixos Turkistan in Turkestan, you'll be within a 5-minute drive of Mausoleum of Khoja Ahmed Yasavi.
Relax at the full-service spa, where you can enjoy massages. You're sure to appreciate the recreational amenities, which include 2 indoor swimming pools and a steam room. This hotel also features complimentary wireless internet access, gift shops/newsstands, and wedding services.
Grab a bite to eat at KazakhAsia, one of the hotel's many dining establishments, which include 2 restaurants and a coffee shop/cafe. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.
Make yourself at home in one of the 121 air-conditioned guestrooms. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature bathtubs or showers, complimentary toiletries, and hair dryers. Conveniences include phones, as well as safes and desks.
"I booked a room through Trip.com from October 4th to 6th at the Rixos Turkistan hotel. I arrived on the night of October 5th, around 3:30 AM, from Astana. Upon check-in, I discovered I had been given the wrong room. Instead of a 35 sq. m. room, I was given a smaller one.
I called reception to clarify. The receptionist said they were sold out of rooms in my category; there were only four such rooms on the floor. Essentially, my room had been rescheduled for other guests, even though the reservation had been confirmed and paid for.
The receptionist promised to change my room that afternoon and compensate me for the inconvenience. They did indeed change my room, but I received no compensation.
The hotel itself is comfortable and clean, and the staff is polite, but the reservation discrepancy and lack of compensation left a bad impression. I would like the hotel to be more responsible with their confirmed guest reservations."