Lasswade Hotels with Wifi

"Have visited Melville and had fantastic experiences ,and have recommended the castle to family and friends who also enjoyed. Visited on the 13th January met by a not very happy front of house. My 89 year old mother also stayed …my mum had something to eat , dinner came we asked for condiments waiter returned minus cutlery 10 minutes passed cutlery at last. We sat in the bar for a drink were met with sorry no brandy or Guinness not the bartender’s fault. Quests at one point were waiting at the bar whilst the bartender collected glasses elsewhere again not his fault. Morning came mums full Scottish was excellent I had smoked haddock that was inedible poached egg was fine , no side plates for toast . Check out was the worst once again an unhappy front of house . I queried the bill which was£130 more than we had purchased she asked if I was sure and could it be ordered from my mums room. She said she needed to talk with manager. Who asked her to check out all invoices after approximately 15 mins I had had enough, my partner went to deal with this issue again left waiting we decided to leave his bank card and left . On the way home we received a call the the same woman to give us the good news that we only had to pay for what we had like she did us a favour!! Most of the staff were lovely just need proper training. Would not recommend or return."

"Excellent service from all staff including check in and breakfast. Nothing was too much trouble"