Alexandria Hotels with Wifi

"The management and also the staff people were very humble and the hotel is very wonderful and in a good location."

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"I had an absolutely wonderful stay here.The first thing I noticed was how new and incredibly clean everything is.The entire hotel is spotless, from the lobby to the room, which made for a very comfortable and relaxing experience. What truly made my stay exceptional, though, was the staff. Every single person I interacted with was incredibly friendly, welcoming, and always ready to help with a smile.Their positive attitude really makes this place stand out.I highly recommend it and will definitely be back."

"Honestly Not recommended at all, they have a deal with local police members so police members and their families get more than 60% discount on the rate which forms more than 90% of the guest in the place , so you end up with a very local standard and below average service from the place to suit the guests , the stay wasn't as expexted at all and was not as other Sunrise places we went to before. Also they have a very high rate of the dayuse guests due to this discount as well, so again it end up with so many people using average facilities and really crowded place. Not recommended unless you are fine with paying double of most of the guests in the place in a very crowded hotel."

"The hotel is on the seaside with a good view. It has its own beach. I don't have time to go there. The room is large in size and fully equipped. There is a balcony to watch the sea. There are many varieties of breakfast. Overall it is good. The restaurant is on the 11th floor, but it doesn't have a great view."

"The hotel has great potential and a wonderful location, which could make it an excellent option for travelers visiting Alexandria. It offers good value for money in theory, but unfortunately, the current management does not fully reflect this potential. Some aspects of service need significant improvement — starting from the reception and housekeeping to the kitchen and café plus an operating free wifi. The staff seem to be doing their best, but they clearly need stronger professional guidance and management oversight to meet the standards expected from a hotel in such a prime location. During my stay, parts of the hotel were under renovation, and the construction work caused some disturbance throughout the day. While it’s understandable that improvements require time, better scheduling or communication with guests would have made the experience more comfortable. Overall, the hotel could become a top choice in Alexandria with proper management and attention to guest comfort. I truly hope the owners invest in professional leadership to make the most of this great property."

"The hotel environment is good, on the edge of the Mediterranean Sea, and you can enjoy the beautiful scenery of the Mediterranean Sea from the window. The room is clean and tidy, and the area is relatively small. The windows are not soundproof, and the traffic is very heavy, which is a bit noisy. I basically ate in the hotel restaurant, because it is basically impossible to cross the road to the opposite restaurant. The cars are fast and dense, and you can't get through even if you are strong. The hotel has valet parking service, which is quite friendly."

"It's conveniently located near the mall. The rooms are clean. The reception staff are very friendly and helpful, so I had a pleasant stay."

"酒店是像進入一個區域那種，大門口有保安，進門也有人幫忙拿行李，凌晨到亞歷山大，也是可以辦理住宿的，房間比較明亮，性價比很高了，住的安全也舒心。如果下次再來亞歷山大，還會住這，比開羅酒店便宜，且乾淨。安全最重要。"

"Very good hotel, clean and hygienic, with huge rooms and friendly staff. In Alexandria, if possible, you must choose Four Seasons Hotel. Special thanks to the staff of the Four Seasons Hotel this time, because of the Spring Festival, I also received an amazing free chocolate cake, let me celebrate the Chinese New Year, thank you! Four Seasons is the best!"