Located in the famous water town area of Wuzhenxi Zha, the Waterside Resort is a perfect example of the traditional Chinese architecture that stretches alongside the river and offers guests a unique experience to recline from the comfort of their rooms as the river laps just inches away.Diners can head to the on-site Chinese restaurant which offers a taste of China’s extensive culinary tradition, try out the Western restaurant for some familiar tastes, or relax in the coffee shop with a snack and beverage.Being right in the heart of this famous tourist town, guests will find plenty to keep them occupied, the hotel does, however, provide a swimming pool and a gym so that guests can stay fresh and in shape.
"The hotel is located within a scenic area, offering a beautiful and quiet environment. We were upgraded to a suite with a view of a small bridge outside the window. True to its name, 'Pillow Water' (枕水) perfectly captures the essence.
The ancient town has a distinct charm.
Our hotel butler, Xiao Shi, was truly exceptional. From greeting us in the lobby, guiding us, assisting with check-in, dining, attractions, parking, and everything in between, she demonstrated impeccable, meticulous service. A big thumbs up to Xiao Shi! 👍👍👍
The hotel's breakfast buffet offered a wide variety of fresh ingredients. Definitely worth trying.
This hotel met all my ideals for travel accommodation.
If I had to 'nitpick,' there are two minor points:
1. **Noise in the corridor in the morning**: There were two main sources of noise: guests talking loudly and the clatter of cleaning equipment. We are sound sleepers, so it didn't bother us, but it could affect guests with lighter sleep and potentially harm the hotel's reputation.
* **Proposed solution a)**: To address guest noise, I suggest adding colorful laser projections on the floor at a few points along the corridor, displaying phrases like 'Please keep quiet' or more humanized messages to gently remind guests. The projections should rotate on the floor to better catch attention (I don't recommend putting signs on the wall, as guests usually don't actively look at them).
* **Proposed solution b)**: The cleaning equipment noise, mainly from mop handles dropping or tools clanking, indicates a need for improved management and supervision.
2. **Toilet paper dispenser position**: The toilet paper dispenser, especially the lower one, was placed too low, making it inconvenient to reach and allowing the paper to easily touch the wall base and get soiled.
* **Suggestion**: For now, it can remain as is, but in the future, consider installing a toilet paper holder at an appropriate height on the wall to make it easier to access and prevent contamination.
My 'nitpicking' is solely to help the hotel improve and wish it even greater success in the future."