"The stay experience was very disappointing, exposing many obvious omissions in the hotel's management and service.
❶ Hygiene hazards: After checking in, in the menu folder at the bedside, I found a package of condoms that had been opened. This is undoubtedly a serious hygiene and cleaning loophole, which is extremely uncomfortable.
❷ Service chaos:
· Inefficient front desk: these two days are music festivals, and the hotel may host conference activities again. It may be basically full of rooms. When checking in, the front desk staff looked busy, taking notes while answering the phone, but did not give priority to the check-in procedures of the guests. It caused us to wait for a long time. In addition, you can order the early room type, because the front desk will tell you to pay attention to their public account, and will send you a breakfast. It is completely regardless of the other real gold and silver spent. The price difference is about 40 yuan. The feeling of this double breakfast guest.
· Restaurant management is missing: Breakfast is nominally open until 10 o'clock, but it arrives around 9:30, but popular dishes such as dry beef and cantaloupe have never been replenished within the next half hour, and have been in an empty plate state. The order of the noodle stall is particularly chaotic. Although there are three chefs present, no one maintains the order of the queue. It is up to whoever shouts loudly, and completely ignores the seven or eight guests in the queue behind. The experience is extremely poor.
❸ Facilities problem: The decoration in the room smells obvious. Although the hotel tries to cover it up with a strong fragrance, it can still clearly smell a pungent smell like formaldehyde on the bedside panel, especially behind the pillow, which seriously affects the sleeping environment and physical health.
Summary: I used to be a Wyndham diamond card, and I have lived in many Wyndham hotels, but this one may also be a new store, which is really not professional enough. As a hotel named Wyndham Howard Johnson, this experience is far from meeting its due brand standards. I hope management will pay attention to the above issues, especially in basic services, sanitation and room environment needs to be rectified."