Hotel Crystal Interlaken Reviews

The receptionist explained in perfect English and very friendly us. The room was bigger than our expectations. Breakfast choice will be good to have more hot food. In overall, we are satisfied with the stay and worth for the money.

Friendly staffs especially the lady serving breakfast and coffee, great location, big and clean room, upgraded our 2 single room to a 2 double room, really nice gesture. I had to leave 6am for a day trip to Jungfraujoch and was given a packed breakfast, really really appreciated the good effort. Keep it up !

Rooms arrangement is confusing

Fantastic stay with great view at such a discounted price! Also close to Interlaken West station! Great service rendered by the staff especially for the breakfast :) Strongly recommended!

The only reason this hotel is working is because of its location. It looks so terrible from outside. It's facilities are extremely poor. Breakfast is bad. The hotel is so dated. It needs a full refresh. They don't provide irons too. Really disappointed. No AC as well. They provide 1 small fan which wasn't enough.

The location is a little bit far but it’d be fine with approx 5 minutes walk. You can also take the bus with a travel pass or the receptionist will also offer a free travel card for customers who stayed. The service is good.

Location is great. Room is clean , ladies at front desk are nice,, HOWEVER, it seems that the lady who serves coffee at breakfast does not want to serve people who are not from the western countries, she only ask to take drink order from other people even they come later, and this happened to quite a few people… what a bummer of the nice stay, or even the whole trip :(

Overall good, very convenient Just walk straight to the right after getting off the West Station Breakfast is also very good Service is very good Price is also very cost-effective

Interlaken has beautiful scenery. This hotel has been open for a long time and its facilities are relatively old, but it unexpectedly has a sense of home. The hotel staff are polite and enthusiastic, willing to talk about the history of the town and introduce the surrounding beautiful scenery. I recommend staying here. In addition, the way to use the hotel key is very interesting, attached to the picture.

If there is a negative score, I will never give 0 points. The breakfast is very, very simple and small in quantity and it is not served until 7 o'clock. The raw cucumber slices for breakfast are rotten and spoiled! Can you imagine it! The waitress didn't even apologize and took it away quickly, fearing that she would leave a handle. This is a small family workshop inn run by a private small boss, very simple! But you are required not to spill the bath water on the ground, otherwise the deposit of 200 euros will be deducted. Standing in the bathtub with the shower curtain, what era is it still operating like this! When taking a bath, the dirty shower curtain keeps sticking to the body, which is cold and disgusting. It's so painful! I squatted on the ground and wiped it for a long time, for fear that I would be fined for water during the room inspection. The inn is about 50 meters away from the ramp out of the town, which is basically the farthest inn in the town. At that time, I mistakenly took a non-refundable single bed room, thinking that I would only bring children to stay, and I could get an extra bed when the time came. I didn't expect that when I checked in, the woman with gray eyes yelled at me (yes, yelled) and said that I had to pay double the room rate (RMB2500 per night, I need to stay for 2 nights), and I couldn't upgrade the room to make up the difference, and there was no room for negotiation. I really lived for decades, and this was the first time I saw a shop assistant talking like she wanted to eat you, staring with gray eyes, waving her hands in the air, yelling at you, and not even giving you a chance to speak. As soon as you open your mouth, she will fight back. I brought my sick child and dragged two luggages. At 8 o'clock in the evening, my phone was almost out of power and I was hungry... Oh! Nightmare! I was so scared that I didn't dare to stay here. Later, I wandered around with my child and looked for Ctrip to discuss it. (Ctrip is not the agent of this company, Ctrip seems to be the agent of a certain agent). In the end, because my two accounts on Ctrip are both platinum level, they gave me some subsidies, so I had to bite the bullet and check in. If I don't stay, the 2500 paid room fee will not be refunded, and I have to find another place to stay. Authentic black shop! Disgusting! Frustrated!

The room is well-equipped and surprisingly decorated, clean and romantic, with rose petals scattered all over the bed sheets and pillows, and even the bathroom is decorated differently. The hotel front desk is very enthusiastic, thinking about the guests and providing convenience as much as possible. The hotel is very close to the station, with convenient transportation, and it is very convenient to go to the two lakes or Jungfrau. It is worth recommending.

Help staff Recommend good tourist attractions Clean room mattress Cleaned every day, very strong wifi, delicious breakfast. The hotel has water for you to drink before traveling. The room is very spacious. Not far from the interlaken west station. I was very impressed with the reception staff. They were the best and thought that if I had the opportunity to come back and stay here again. The food is really delicious.

The front desk was very nice! Very welcoming! And it's very close to Interlaken West, about a three-minute walk away. The room was also quite big. I booked a twin room with my friend, but I didn't expect to get a couple's room. The decoration was very cute~ But the breakfast was too simple, pure white rice, which was not suitable for Chinese stomachs.

Good service and friendly attitude After arriving, it was not time to check in, so I stored my luggage. When I come back to check in, my luggage is already in the room. The staff will patiently introduce the use of the free transportation card