Hotel Charlotte

very nice

Positives: it was clean everywhere, the lady that worked in the bar was most helpful, the wifi worked and the breakfast was fine. The beds were very comfortable. The hotel is a bit out of the centre, but there’s a tram stop nearby and Ambras Castle is only a few minutes away. Less positive: the owner that checked us in and out and the waitress at breakfast were both unfriendly and uninterested. This is ultimately what makes or breaks a hotel stay for me! We stayed on a weekend night, and there happened to be a party going, it was extremely loud until late. Anytime the water was used elsewhere in the building (the room next door or downstairs?) it caused a very loud shrieking noise in our room which woke us up several times in the night. Overall: a pretty hotel with nice clean rooms and great potential but I don’t think I would come here again.

The hotel is in a quite place and the window view is very nice.All the city hotels were pricey and fully booked.It is an old property maintained by the owner.It is well maintained and rooms are neat and clean.Don’t expect anything fancy here like modern hotels but would recommend this for a cosy and quiet place.Tram no 3 every 15 minutes goes from near the hotel.Hotel connectivity to main town is just a 10 minutes distance by tram.If you have a car then enough parking place.Shampoo and towel given ,with cleaning done everyday.This hotel provides only breakfast and bar facility for beer and wine. There is one local restaurant near the hotel where you can enjoy local drinks and food.

We was told, by the hotel that this was a quite place, no guest in restaurant after 10 pm, an ala carte restaurant and all good. We came on a friday for a 2 day stay. Saturday there was a party all day from about 15 pm with screaming people and loud music until after 2 am. This day, the hotel was not able to use for us cause it was occupied fully with partyguests. The pool was not possible to use since partyguests was walking around with alcohol. We was worried about broken glasses in the grass. I was down at the reseption about 20 pm trying to make a statement this wasnt ok regarding the noicelevel, amount of smoke from sigarettes and so on with little respond. In the morning after about 1,5 hour sleep we went down for breakfast. We made a conplain about not feeling we had a stay as deserved and demanded a discount. We got 40 € off. I was expecting at least one night for free. Rediculus experience at this hotel. The ala carte menu is a joke. A pizza, some sossages and a soup, no meny, just a grumpy waiter telling us what we could eat with no interrests in us. We will never return here again. The only positive side is good location and ok standard.