Hotel Schwarzer Adler Innsbruck Reviews

The location was near, it was just about 5 minutes walk away from the old town. The room itself is clean and large, there was also a bathtub. My friend and I were super satisfied with the room as well as the service provided by the hotel.

Lovely little place to submit it is to fix up but otherwise happiness

Great stay, spacious room and friendly staff. The massage in the spa is worth it!

Steal money! Stop it! The two families put their money in a safe and the other in their suitcases. The two families drove to Salzburg by themselves. When they woke up in the morning and prepared to take cash, my family found a paper bag containing cash in the suitcase. The 500 euros were gone, so I quickly asked my friend's house. He immediately opened the small bag that he had put in the safe the day before yesterday. When he opened the small bag, he found that more than 400 euros were gone. Then he thought about it carefully and determined that this store was from the front desk to the waiter, all the way up and down. It's definitely a black shop. Fortunately, I didn't lose my life in Innsbruck, a border town deep in the mountains.

The room is spacious and the location is good. The bedroom was too cold. The bathroom floor was hot, but the room was spacious. The room was so cold it made me think of electric mattresses. I told you this when I checked in. I think my cold has gotten worse.

Very friendly, accommodating and we got a wonderful upgrade. Everything was as we wished for We'd love to come back

The hotel has an excellent location in Innsbruck. Everything is very easy to reach on foot or by public transport. The reception staff are super friendly, attentive and helpful. However, the breakfast area and the service staff there are in for criticism. On Sunday, an hour before the end of the breakfast buffet, the place was completely empty. Not only were there no service staff, there were no food items either. There was no bread left, no toast, only 3 rolls, no Danish pastries or croissants. There were no vegetables such as cucumbers, peppers etc. There was only one jam and honey and packaged Nutella. The rest of the jam was gone. Egg dishes and the like were available, but cold. On top of that, the service staff at breakfast were grumpy and unfriendly. The young ladies were audibly arguing in the open kitchen area and cursing the guests. Guests' requests for bread, cheese etc. were dismissed with "we don't have any, it's sold out". The inappropriately unpleasant tone and the inability to accept negative feedback from customers made the atmosphere very unpleasant. Overall, the breakfast for a 4* hotel with quite substantial room prices can only be rated as unsatisfactory. The shower in the room also had to be complained about because the shower head was heavily calcified and almost no water came out. The caretaker replaced it well. Only the hose was too short to use the wall bracket. So you had to shower by hand in the sloping roof. Hotel room no. 503 was beautiful and appropriately spacious for a deluxe room. With a small balcony (very nice) at the back and a wonderful view of the Nordkette.

Clean, cozy hotel in a good location. The staff is very nice and helpful.

Gite location to the center. Very good breakfast, friendly staff. come back soon

Hotel Management

Beautiful boutique hotel with super clean room and the location is perfect, with the Old Town just a 5 minute walk down the road and the Central Station is an easy 15-20min stroll.

Nice and clean hotel. Good breakfast and very friendly staff. Conveniently located a few minute walk to main area. Would highly recommend.

Good location between old town and train station. Quiet. Reception staff lovely and friendly. Room good with comfortable bed and spacious . Good quality bathroom. Balcony small and not much room to sit. Nice roof top area with views over city. Somewhat lacking atmoshere. Bar seperate from hotel and not linked. Staff in breakfast room frosty. Was told off for turning up 15 minutes before we were told breakfast ended.

Two minutes from old town, excellent clean room and approachable English speaking staff.