Temple Tree Resort & Spa

Decent hotel, but certainly not 4 or 5*. Max this can be a 2.5*. While staff are courteous and tries to be helpful, they are working with limitations and inadequate training. Building is old styled but broadly clean, especially lobby and pool side. Food is average. Buffet area is not very hygienic, we could see insects and ants in fruits and desert section. Direct access to the beach is a big plus point. Beach side was fairly clean.

Went here last-minute as the other hotel was overbooked and I was surprised how nice it was. Russian tourist mainly but no problem. They also just want to have a good sunny holiday. Great pools and almost feels a bit like tropical modernist design when looking to the garden and pool area. Room is good, nothing to complain about. Right at the beach. Breakfast was OK. Staff as usual in Sri Lanka very friendly.

Beautiful Hotel directly at the beach with very nice staff! They all tried to make our trip really special! The breakfast and dinner was amazing. The rooms were big and really clean! We will definitely recommend this hotel to our friends and family.

Theft at the hotel Incident details It was 9:30pm when we planned to have dinner at hotel, to be sited outside of the dining area because we had an early check out next morning 3rd May. My fiancé went back to room to get cash from room at 9:45pm. We had dinner at around 10:06pm and went straight to the reception area to clear food bills. Suddenly my fiancé realized that there was no cash in his pant pocket (cash was loosely kept in it) . He thought it must have fallen at the area where we had dinner, we came back to the area to check. unfortunately couldn't find. Everyone nearby also helped us in searching but we didn't find. Later we checked the camera in the entire video we clearly saw that the waiter who cleaned the table has actually picked the money. While confronting he said it was “tissue paper” whereas there was no tissue paper in the entire area where we were sitting because the hotel provides napkins only (attaching the photo where you can see no tissues nearby) and everyone who stayed in the hotel will agree that they provide napkins and therefore no tissue is required. We got money from room, sat on the table for dinner, went to wash hands, went to reception to pay the money for clearing bills and found no cash, this is a clear indication that we lost it while having dinner and the video clip supports the claim that the waiter has stolen it. I escalated this to the hotel sales manager Mr Roshan, and I was appalled to hear his reaction, he casually stated that we will investigate and get back , next day I called him again from the airport ( as I was travelling back to India) and he again casually stated that "I am out of station , it will take 1 week for the investigation) I waited for a week and this is the email which I received from him stating that the waiter is working since a long time and guests have appreciated him bla bla. I would highly request you to take strict action against the waiter Mr. Roshan. We lost 11000 LKR and are extremely disappointed with the way the entire thing was handled. I want the money BACK!! It is our hard earned amount

The cleaning of the rooms was good, the staff were very kind, but their English is not very good, the rooms have an ocean view, you can see beautiful views. The internet is not good in the rooms