Guest User
April 10, 2024
We booked 2 superior category rooms. But they gave us one room without a fridge, wooden flooring tiles have gaped up to 25 mm at joints, cleaning is very poor, even after asking them. Although the second room was good. Room service was fine. We decided to get some packed food from outside in the evening but their front office staff stopped us to do so. We asked them that nighter in written policy in make my trip nor you displayed anywhere in the hotel that outside food is not allowed then how can you stop us. Then one of front staff person told us to checkout from the hotel but he would not allow this food. After talking to the manager of the hotel at 9 pm then only he allowed us to do so. It was bad experience for us.