Manager never once acknowledged our presence at the front desk, I guess customer service is beneath his station, heat did not work the first 3 nights of our 4 night stay, and trust me, when it’s 25 degrees out you need heat, the first young girl to come look at it shrugged and gave us the oh well spiel, the next night a very nice woman came up and reset the system and voila, that’s all it took. The toilet ran constantly, the shower did not drain, the couch was the most uncomfortable thing I’ve ever sat on. The breakfast each day was adequate, some of the older housekeeping staff was wonderful, hence the 3 stars for service instead of 1. Get a new manager and maybe it would run better, but I doubt it. Never staying there again. I’ll take the Country Inn across the road, now there was a well run hotel.