Check in was easy and friendly. We had to hunt for a luggage cart but found one under a stairwell. The room #112 is in serious need of an update. The furniture was scratched and marred, the sofa looked like it was obtained from Goodwill, and the refrigerator in the room didn’t work. The body wash dispenser in the shower was empty and there appears to be a leak in the toilet in the room above because of a huge bubble in the ceiling. The bed was comfy. The hotel lobby looks nice, but when I see half of a sign lit up on the side of the building, that indicates to me they don’t really care. Very disappointing after reading such good reviews.