North Lake Lodges & Villas

The weirdest check in of my life. All over a tc screen, their equipment to print keys was broken. Was not greeted was asked what do you want. Was not told about charges or fees. They charge a “resort fee” for internet and a hot tub that is 3 ft wide and full of mud and sand. No help, internet never worked. Horrible horrible service.

Our stay at North Lake Lodges and Villas in Incline Village was a mix of very pleasant experiences and some frustrating moments. Here's a breakdown of the pros and cons of our visit: **Pros:** - The villa was incredibly spacious, well-equipped, clean and beautifully furnished. It felt like two separate one-bedroom apartments, which provided plenty of room for privacy and comfort. - The beds were very comfortable, ensuring a good night's sleep. - The location is fantastic, being very close to some of the most beautiful bike paths around Lake Tahoe. Perfect for outdoor enthusiasts who love biking. **Cons:** - There is no onsite management, which posed several inconveniences. To check in, you have to go into a small office and speak to someone remotely. On day 6th of our stay we were surprised to find workmen were let into our unit without notice and were checking on the fire alarm system. We called the management office and they said they had tried to warn us and left messages on the landline. However, one of the landlines wasn’t working and the other one had no messages. On the first day, we were moved. Perhaps they had called the wrong villa. ??? - The WiFi was a major issue. When we first arrived, the internet was spotty and then it completely stopped working for most of our seven-day stay. We reported the problem to the offsite management company. They told us since they are 45 minutes away, it was our responsibility to call the internet company. We were given an 800 number, and after a frustrating lengthy call, the issue was not resolved. The call seemed to be outsourced, and the representative was unfamiliar with the resort's system. The WiFi connection was restored on our last day. Therefore, if you need reliable internet access for business or personal use, you'll have to use the library in town. - Despite these issues, shout outs are deserved for the friendly maintenance man, Dan, and Ully and the housekeeping staff, who were helpful and kind throughout our stay. Overall, while the accommodation and location were fantastic, the lack of reliable internet and onsite management were significant drawbacks. If these issues are addressed, North Lake Lodges and Villas could be an exceptional place to stay.

Extremely dissatisfied with the stay, including customer service. Was not able to sleep in the living room due to sofa bed, mattress needs to be changed. TV did not work. No garbage bags provided to change garbage. Service desk stated no one available to assist. Called to share my experience, customer service stated someone will call back to discuss, no one called back, it has been 3 weeks. Will never stay there again, what a wait of money!