Pier South Resort, Autograph Collection

This is an ideal beach stay! Room is spacious and facing the sea with awesome sunset. Bed was comfortable. 2 bottled water. Free cocktail and food on 5th floor for an hour. Free bicycle use (need to check condition and use early). Breakfast menu with good spread. Excellent service from everyone in the hotel!

Hotel lobby beautiful, smells amazing, but past that dirty old! Room was as decribed on site, my room was not clean exactly, not sure that sweep, under the couch was disgusting, pretty sure they have not pulled it out for along time, patio door extremely hard to open and lock! Water for shower barely warm no matter time of day! Coffee pot didn’t work, tv didn’t work! Area around us was a little sketch, lots of young kids causing trouble and just hanging around the entire hotel! Couple times trying to start crap just for walking out to the beach! They were taking the building told the staff and they ignored it! Would not stay here again!

This was by far the worst stay I've had. I took my 2 young childeren out for Mothers day. I wanted to stay on the beach to look out at the ocean and walk down to the beach with my kids. We drove 4 hours to get there. When we arrived we were told not to go in the Ocean but they refused to tell me why. We went to our room to get settled in and instantly learned that the toilet in the room doesn't flush. I asked the supervisor about it. He laughed at me and responded with "we're all just trying to get by, if you know what i mean" and walked away. I called down to the desk several times to get assistance for the toilet with no answers or help. I'm a plumber and could've fixed the problem myself if i had some bathroom supplies. Not having a proper working bathroom is a major health violation. I took my kids to the pier to find signs saying the water is contaminated with Sewage and may cause illness. I wasn't about to drive 4 hours back home, at 7pm so we stayed in the room, as i planned on checking out first thing in the morning to get away from there. The next morning i called the front desk several times over 2 hours with not 1 answer. I went out on the balcony and i couldn't even see the ocean through the glass wall due to how stained the glass was. So we packed up and checked out and they offered a $50 rebate on an almost $400 one night stay. Which should've been a full refund. Its a complete crap show, literally. Idk how or why people are giving this place a 5 star review.

Beautiful, just beautiful Beautiful location, beautiful room, wonderful place to stay. The pictures don't do it justice. The view from the room was breathtaking, and falling asleep listening to the waves crashing was the most relaxing feeling I've experienced in quite a while.

Pros: - The location of the property was nice. The hotel is located right on the beach. - The staff was very friendly. Cons: - The entry doors to the rooms and the doors separating the bathroom from the bedrooms are mostly made of glass. As the hallway outside of the rooms is brightly lit at night the rooms are also well lit at night which makes it really hard to sleep. - The neighborhood around the hotel seems a bit sketchy. There was a homeless person living right at the access from the hotel to the beach - The hotel restaurant is not very good and was out of many things (e.g. ice maker for making cocktails)

The first day our room wasn’t cleaned until 5:00. The second day it was never cleaned. The hotel was not full and it seemed understaffed. The room was comfortable.