Hotel Arctic

The accommodation impresses with its comfortable, clean rooms, delicious breakfast, friendly staff, and excellent facilities. However, some guests mentioned issues with the shuttle service.

I stayed at this hotel as part of a photographic group of 16 people in Ilulissat, Greenland. Upon arrival and check-in--(which I understood was 3 pm and I was early) I was greeted by a relatively unfriendly individual,( I believe his name was Axel), who rudely told me it was impossible to check in any earlier than our allotted time. I was okay with that but not with his lack of hospitality skills. I had the unfortunate displeasure of dealing with him on a few more occasions during my 5-day stay and at no time did his skills show any signs of improvement with me or any other guest I witnessed him speaking "down to." I was provided a standard room (200 wing) which had a nice view of the water, icebergs, and boats. The room had two single beds moved together to provide a queen. There was a desk and chair. The room was small but adequate for one person, and probably a bit tight for two. The bathroom was also small but again adequate and clean. Very limited soap, body gel, and shampoo. If you do stay here I would suggest bringing your supplies if you have personal preferences for the items you use. The towels were okay but not soft and thick. One window in the room was able to be opened. Dark-out curtains were provided for our 24 hours of daylight. Breakfast offerings included soft/hard-boiled eggs, scrambled eggs, fruit, cereal, yogurt, fresh juices, freshly baked sweets and bread, and good Greenlandic coffee. Items were regularly refreshed. Lunch and Dinners at the hotel were very good with an assortment of items to choose from. One night there was a wonderful buffet that included native specialties: muskox, reindeer, whale, seal, halibut--fresh and smoked, king crab legs, Greenlandic shrimp, assorted salads, fresh cooked whole grain breads, fresh baked desserts. the meal was truly a beautiful and delicious buffet of native foods. There are a few employees of this hotel who really stood out and bent over backward to assist in making this hotel a pleasure to stay in. I needed to spend one more evening here before my departure. ( I did have a reservation at another hotel but staying would save me from packing and unpacking to move). Axel repeatedly told me that obtaining a room for the night was impossible as they were fully sold out--- however, I knew there were flight cancellations due to the weather and therefore would have room availability. After being told one more time, "not possible" I went to the desk later to recheck. There was a gentleman named Kasper who managed to find a room not only for myself but others who were traveling with me. He was a king among kings. Not only did he exemplify true hospitality skills, but he was also a gentleman. He was patient and polite with everyone. He found each of our rooms by simply taking the time to look for them, something Axel didn't bother to do. Kasper was a lifesaver and should be acknowledged for his wonderful skills and personality. 4 other employees deserve kudos as well: Jacob, Ab