Hotel Hvide Falk

Great to stay several nights, the room was cozy enough for staying alone and the breakfast was good enough. See View with iceberg was just fascinating. Free transit service from and to airport was great service provided (one way trip by taxi from airport is about 150dkk)

This hotel is old and the interior is a bit dated but otherwise quite lovely. Very good service! Good location! Free airport transfer! Delicious breakfast! Restaurant is very good if you want to grab a nice dinner!

We stayed in this hotel for a week. At the beginning everything seemed clean, the rooms had just been renovated and are beautifully designed. The view of the sea and the icebergs is wonderful. Breakfast and dinner in the restaurant are highly recommended; there is a lot of regional food and everything your heart desires. The staff is friendly and helpful. After about four nights I woke up with pustules all over my body. At first I assumed it was an allergic reaction. Only when the pustules got worse the next night or the following morning, hurting and getting bigger, did I go to the hospital, which is right next to the hotel. After a long wait, the doctor told me that this was not an allergic reaction, but rather bed bugs. Bed bugs may only show up after a few days. Since I had stayed at home before and this was the first hotel in a long time, the bed bugs had to come here. After a long discussion with the manager, I got a new room with difficulty. However, the blame was shifted to me, even though they said there were bed bugs in this hotel. The manager even admitted this. I was also informed that the room had been completely renovated and that I was the first guest in this room. The manager's anger is understandable due to the recent renovation. However, according to the doctor, bed bugs are survivors and can survive in even the smallest cracks. I find it a complete disgrace that I had to fight for a new room even though I had a very strong reaction to the bed bug bites and even had to go to the hospital and didn't even get any compensation (just a glass of wine). I cannot recommend this hotel at all and would like to share my experience with everyone here that no one else has any more problems and has to walk around for days with pustules full of fluid and inflammation. I find it more than incomprehensible that the manager wanted to keep me in the same room for any longer. Further bites can even trigger an allergic shock, which would have been acceptable here. The next day the cleaning lady cleaned the room as normal. This is not acceptable as it would allow the bedbugs to spread even further. The manager said he would have to have the room cleaned extensively and this would be very expensive. However, I caught these bugs in exactly this hotel and no attention is paid to health. I'm now stuck with a doctor's bill and further cleaning of my clothes by professional pest control. I wouldn't have thought or expected it. It's better to stay away from it and go to a better hotel. Not recommendable.

This hotel is located with view towards the sea from all the rooms, some with direct view. Breakfast is served in the main restaurant and it was great. They have a tour operator within the reception area, and they are extremely helpful with information and of course tours.

Worst hotel I’ve experienced in my last two years (over 100 hotels). The hotel staff was rude and poorly trained, incapable of answering questions and confused with the simpest of questions. The room was dumpy. Most power outlets didn’t work. Wifi didn’t work. The room wasn’t equipped with enough blankets or pillows. The girls working the front desk were particularly rude, lazy, and passive aggressive. They were poorly trained and unable to handle basic requests. The young female employee at the front desk became resentful when I noticed her inability to provide any assistance and she played the victim. She wouldn’t provide her name (which tells me she knew she had a reason to be ashamed) and snidely retorted, “I know you’re frustrated but I can’t help you.” Once provided the wrong hours for meals by the hotel staff, I was denied dinner, lunch, and breakfast because of “closed kitchen.” The hotel staff lied about meal hours, failed to provide a functioning room with functioning power and water. They lied about the false information they provided, and when I noticed, they pretended the problem was actually “my tone.” As my first visit to Ilulissat and to Greenland, this hotel did a profound job of embarrassing their nation and community. I love Greenland; it’s noble and very beautiful. But Hotel Hvird Falk gave a terrible first impression to a first time visitor to this beautiful continent.