I chose this hotel mainly because of its location—just right in front of SM City. The staff is great, all of them from the guard, the front desk, to the housekeeping. They are friendly and approachable and ready to help. The only downside are some things in the room itself. The wallpapers are starting to peel off. The pillows look and feel really used, not the fluffy kind you'd expect in a well-known hotel. And the cable TV suddenly cut off several channels, notifying that they're not part of the subscription, even though I've been watching for several hours already. Also, there are only 2 electrical sockets. I find it odd for a room that's supposed to accommodate 3 people.