Guest User
March 11, 2025
We were really looking forward to a relaxing family vacation at Terme Spa Hotel, but unfortunately, it was a huge letdown. From the moment we arrived, things started to go downhill. First off, the check-in process was chaotic, with staff member lacking basic manners. When we finally got to our room, it was far from the luxury we were expecting. The room smelled musty, and the decor looked outdated and worn out. The bathroom had a few issues — there was mold around the shower, and the towels were frayed. As for the spa itself, it was overcrowded and nothing like the peaceful retreat we had imagined. The pool area was dirty, making it impossible to unwind. There was also a lack of proper supervision around the children’s area, which led to a lot of chaotic and unsafe moments. The hot tubs were constantly filled with children jumping in and out, which totally ruined the calming atmosphere. The staff didn’t seem to care much about the guests either. Whenever we approached them with questions or concerns, they were unhelpful or just outright rude. We also noticed that certain amenities, like the family-friendly activities and kids' club, were either closed or lacked proper management. i have also noticed how differently the non Bosnians were treated and it was horrible.