Guest User
September 18, 2024
On arrival we were greeted by friendly staff and shown to our room. Firstly the rooms are basic normally in 5* you can expect few extras at least robes this is not the case, but the rooms are cleaned well everyday with fresh bedding and towel’s housekeeping lady was lovely. Dining there is lots of food but it’s a variation on the same thing each day it all looks well presented, my issue is that despite emailing the hotel prior to booking to ask about GF options and being assured that they provided a rage of GF dishes I really struggled to find a decent meal at times and on some days nothing. When I asked for some GF pasta I was given some sort of Turkish cake then eventually a bowl of pasta with some watered down tomato sauce so clearly no GF options. It was a task to even get GF bread when it came it was dry and falling apart. We did have a lovely meal in the ottoman restaurant with a lovely waiter looking after us. Pool lovely and refreshing and we always got sun beds and parasols but as with everyone else you have to get out early. The major issue around the pool areas it was extremely slippery so be warned. The beach area is nice the sea beautiful, the gardens are well maintained. Animation team activities not great no variety and the one with the paddle board is dangerous As Brits we didn’t find this a very inclusive hotel particularly as it is mainly caters for German guests and we were told by the animation team it was a German Hotel/resort, which isn’t very welcoming, so no we won’t be returning. In my opinion this is not a 5* hotel it needs to look at the food options and standard of rooms together with inclusivity