Hotel Boutique Ananas

The experience was a huge disappoin**ent. We arrived at the hotel on 04/08/2024, for a period of 4 nights. At reception, there was a first discomfort: there was a strong smell of damp. We checked in, paid for the 4 nights and were shown to our room. The accommodation, which was next to the reception, was very close to the entrance and there was a lot of noise from cars. As the attendant told us that there were only us in the hotel, we asked to change rooms to a quieter one. He presented us with two options: one that had the same strong damp smell as the reception and another, which was ok and was our choice. The towels and bed linen did not smell good. This bothered us. The next morning, at the cafe, another disappoin**ent: food that had clearly been served for days, cheese bread that looked reheated, cold cuts that looked strange, dry cakes. We opted for tapioca, which seemed like the freshest option, as it was made fresh. After a day at the beach, we tried to contact reception via the room phone, which wasn't working. Until then, the hotel that calls itself a “boutique” was a top-notch experience for us. Things went wrong when we had to leave the hotel early due to an unforeseen event. The employees clearly started misinformation and created all kinds of difficulties for refunds. We spoke to the morning attendant, who said that the evening one would solve it. When we went to talk to the night guy, he said that only the morning guy could solve it. Upon leaving, the attendant told us that booking would be responsible for the refund, because the reservation was made there. I disputed this information, because we paid directly to the hotel, but she insisted. Unconvinced, I contacted Booking directly and the platform's attendant was categorical: the refund should be made by the hotel! I confronted the receptionist who started to disagree and only refunded us the amount - with a fee discount - when she realized that we wouldn't leave without resolving the situation. This entire process took almost 2 hours to resolve. We left there feeling like we had been misled since booking. Unfortunate.

Promptness and proactivity!! Very polite and helpful staff When you need something they go above and beyond. Location with very beautiful views of the canal and the continent. Very good infrastructure. Great location. The restaurant is pleasant and has a good menu. Have a nice breakfast. The only point that could be improved are the breakfast hours, which start at 7:30 am and could be earlier, and the restaurant lunch hours, which start at 3 pm. I come from a terrible experience in Curacao and I say that I am proud of what I found it here. To all the employees, I would like to thank you very much for what you did for us!!

Worst experience I've had in my life! Dirty and stinky rooms, nothing worked. Restaurant not working. I canceled a night because the experience was so bad and they didn't give me my money back. Terrible. I don't recommend the experience for anyone who is a little demanding.

Beautiful inn with a stunning view from the room and from all parts of the inn, in the afternoon we witnessed a beautiful sunset. The room was very cozy and clean, a very good shower with lots of water, fragrant and soft towels. The breakfast was simple but delicious. It met our expectations, we loved our choice on a beautiful island, I just won't say I'll go back because I hated the blackflies that are all over the island and there's no point in using repellent.

Wonderful landscape, but be aware that the hotel has rustic rooms. Everything was very good but the restaurant was not open every day for dinner

The hotel has a beautiful view. The breakfast is well served and delicious. The staff are all very friendly.

Hotel with a privileged location, but in need of repairs. Gym equipment needs maintenance, hard pillows, well-worn bedding. Good breakfast. Unfortunately, on the last day (01/13/24) I ate moqueca in the hotel restaurant and felt very ill. I don't know if there was any problem at the restaurant as they were only serving in the pool area, but if that was the case they should have closed.