Best Western Greater London Hotel

Everything was very good. Breakfast offers a lot of coice - except warm breakfast is only on Weekends. On the Trip site the check in time is incorrect (ov voucher it says after 12, but it is after 14) - despite us coming too early, they gave us the room and made coffee for free. The hotel is locked over night and the staff is really friendly. We were in the hotel trought the hottest days in history but they prepared a ventilator - because they don't have AC (normally).

Welcoming staff and rooms was nice tidy

We held a function at Best Western and were met with exceptional service. From Stephan the manager responding quickly to our questions and needs to Natalia on the day who was super friendly and helpful. We will definitely be holding future events at Best Western Greater London and will recommend to others. Excellent services and customer service. Thank you!

The service was impeccable. We hired the hall for an event and cannot thank the manager and staff enough! They helped and provided support with everything, cleanliness was on point. Amazing service - our second time using the venue! We’ll be back again!

I've had the same experience as other reviewers. Terrible customer service. Cancelling my room to take advantage of higher rates as it's the Kings Coronation weekend. Several months ago I made a booking for 2 nights on the 5th May this year. Suddenly this week I received an email asking to update my payment details. At 02:32am, I was given 6 hours to update my details (no idea why, they had not changed), or they would cancel my booking. Despite this short notice, I updated by card details within 6 hours (08:06) the same day. A few hours later I received an email saying my booking was cancelled. I am not receiving any email responses from this Greater London Hotel. I have spoken to them several times on the phone, but they will not discuss the details of the cancellation, and say I must communicate via email. I have asked to speak to a manager, but there is "not one available". They are not responding to my emails Firstly, the email confirming my stay (from Best western) says the pre authorisation is not required until the day of arrival. Secondly, my correct card details were passed within within 6 hours of being requested. I have contacted my bank, and no attempt has been made on this card. Never heard of such shocking customer service. Wish I'd have booked a Premier Inn as I usually do. Avoid at all costs!