Ostria Resort & Spa

Guests appreciate the exceptional cleanliness, fantastic facilities, and friendly staff. They enjoy the comfortable beds, spacious rooms, and beautiful beach area. However, some mention the separate toilet from the shower.

The hotel is beautiful. We had a room with private access to the pool and the rooms as well as the whole hotel were really clean and all the services were at a high level that corresponds to 5 stars. The hotel environment is very modern and timeless. The food at the hotel was amazing and of good quality. We recommend this hotel, we will definitely come back here again and thank you for everything,

Me and my partner visited this resort last week and as much as I hate to say it.. there were more negatives than positives about it. - I got food poisoning from the maestro a la carte and was up at night being sick in the bathroom. - There was a Lifeguard at the main pool who was acting extremely inappropriately towards young women (Putting suncream on their backs, touching their faces, kissing their hands and their heads etc.) We reported this to the reception and it was supposedly dealt with but just wanted to mention it. - Poor service from select few staff because we are English, but they would serve French people right after us with a smile and talk more with them. - In the Thalassa seaside restaurant, admittedly the food was of better quality in comparison to the all inclusive (but paid). However, after choosing a bottle of wine to share, our waiter only offered a tasting to my partner and not myself as a woman. The entire evening I was barely acknowledged and when our waiter would speak it would only be towards my partner, which we found very rude and sexist. - Events (eg Gala Night) mainly catered to the French Guests. Any information that was given in English was extremely condensed and minimal in comparison to French. - Two French men (that were in intoxicated) were knocking on our door at 3am on one occasion, as well as many other people’s doors. This caused a lot of anxiety for my partner for the remainder of the stay. We called the reception to send the security to solve this issue, however, they didn’t seem to do anything about this. The Incident was not recorded even though we complained about this. - Allergies were a big issue for us in the buffet areas. (My partner has an allergy to nuts) Food was not clearly marked, some food didn’t have markers at all, and some were toppled over or misplaced. We had to carry medication at all times in case my partner had a flare up. - All entertainment was in French so does not cater to any other guests and this was not mentioned on the website. These are all the major negatives that we thought were quite unacceptable for a resort that’s supposedly holds themselves to such high standards. However, there were a few positives from this experience. - The spa was quite enjoyable, although it could have been a bit more well maintained in the swimming area. It was also quite expensive, but still good enough for us to go twice during our trip. - The adult pool was where we spent the majority of our time during our stay. The pool was lovely, the service was mostly consistent and the atmosphere was nice and quiet. - The boutique, although overpriced, had a good selection of essentials and gifts to take home and was a nice addition to the resort. - The Guest services was exceptional. The two woman at the desk were extremely helpful and were very kind and patient with us. They helped us book our reservations for the restaurants and plan our experiences around the resort. - The dessert bar