Guest User
June 30, 2023
Worst experience ever in 30 years of traveling and staying in various hotels. The hotel owners, Mr Vinod and Mrs Leena are liars and racists, surprisingly admitted that they can't control and manage their rude and incapable staff, even when they saw Naveen in F&B talk rudely with customers in front of them. Several issues in the room, bad food prepared for dinner, extremely oily and very deep fried hard puris, sour idlis for breakfast, extra mineral water bottles charged at 200% of MRP which is against govt orders, and terrible approach road to the property. NOT AT ALL WORTH considering this property. The puris were so oily and hard like papad that the owners agreed that even they would not eat it but said nothing to Naveen who was busy shouting and misbehaving with the customers. That clearly shows that they are ONLY interested in cheating their customers and not in ensuring a good experience. Politeness and Positive Response from hotel staff makes for a great experience, but this hotel management doesn't care for customers, so they made no effort to rectify the issues or extend courtesy. Mr Vinod was busy blaming the Kerala labour unions and demeaning the local populace which is actually not the problem instead it is the bad attitude of Naveen and the owners who were shockingly racist in their excuses. There are way better places like Elephant Passage and The Panoramic Getaway, in the same budget, so don't waste your precious time and money in such a terrible place like this White house hotel with horrendous staff and racist owners. *********** should take this matter up seriously and blacklist this hotel else they will be supporting racists and cheats.