Mersoy Exclusive Hotel

Where do I begin! As an annual traveller, we have been to many places, stayed in different starred accommodations and always made the holiday our own. I have never felt the need to complain, because I have always expected what I paid for, but that has all changed after my last trip. We looked at a decent priced trip to the Mersoy hotel in Ichmeler, turkey. After looking at the reviews, which was given 4/5 on trip advisor, as I always do, we arrived after a delay at 3.45am at the hotel. We were put in a room in one of the 3 buildings they have. My god. I never complain as stated, but when you walk into a room that has black mould up the wall of the shower, holes in walls and headboard, a funky smell, a hole in the wall were the tv once was and a single sheet for a double bed. My partner was not happy so we proceeded to reception to get a room change. We were told to come back at 10am to see if anything was available. We tried breakfast in the morning and vowed never to eat in there again. Normally I will eat anything and have done everywhere . We finally got another room, a bit better and cleaner but still not up to the standard of a 4*. Never going to turkey again all inclusive. This has put me right off. Food rubbish, drink rubbish, room not cleaned once in a week, had to rob towels and toilet rolls off cleaners trolley all week. Just an absolute s***hole.

After being 9 hours late no room ready had to walk 10 minutes up the road with my disabled partner only to find we had to climb 5 flights of stairs for a temporary accommodation worst food we have ever had the staff were not interested in helping us in any way ignorant and to top it all off last few days of holiday had a smart watch and wireless charger stolen from our room witch was reported immediately but nothing was done about it absolutely appalling experience of our lives

Hotel is very clean and nicely kept very spacious and clean overall food and drinks are great and pool is kept clean and tidy,,,,,,,,,,,,,,,'xxxxx,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,

Restaurant very nice friendly staff and clean rooms clean pool and good food and drinks will be returning …………………………………………………………………………………………………………………………………………………………………………………………………………………………………….,,,,,,,,,,,,,,,,,,,,,,,,,,,

We stayed at the Mersoy/Exclusive. We stayed in the front hotel which was very clean, got rooms done everyday. We could use the adult only pool in the Mersoy sister hotel, nest door. Which was really good. Bar men at adult only pool were excellent and very friendly. Ihan and the other young guy who worked with him were very polite, friendly and all round very good. Food at hotel was ok, like many a variety everyday could’ve been better. But lots to choose from even if salads, bread and fruit. The entertainment at night was ok, mostly Turkish. But we were in Turkey. The staff were friendly, treat people as you want to be treated and you get a good service

This hotel is probably the worst I have ever stayed at. We booked for the Mersoy Exclusive, only to be shown to a loft room in the adjacent Mersoy Bellavista! When we complained we were moved to a “better room”. Neither of these rooms were clean. The facilities mentioned, most do not exist - kettles in rooms, safe in room - chargeable (but no receipts provided for payments - call me cynical!!) The food, I have thrown better quality away - and it was rarely hot, Levi g us no choice but to eat out for most meals. It was five days before our bedding / towels were changed - and only then because we demanded it. Pool /Snack bar serves drinks only.! The poolside was littered and unkempt. Concrete steps were crumbling. Staff were either disinterested or dismissive. Everyone guest spoke to had a similar story to tell. This was my first holiday in two years - and was marred by this experience. The holiday booking company placed the blame squarely on their “local agent” as they weren't able to visit and review the hotel for themselves.