Navy Hotel

I'm here at the moment!! Wanted to write this review for anyone that's booked here and reading the reviews and worried.. don't be!! I'm happy to be here! Clean rooms and done daily.. bb great,pool lovely.. staff really lovely. Great location so close to beach

I was the first to arrive at the hotel for the start of the season. I was greeted by Irmisch (?) on reception. Everything was explained,and I was shown to my room,which was very well fitted out. Due to being the start of the season and only 5 guests on the 2nd day,breakfast was continental "A La Carte" with the additional choice of boiled,fried, and various types of scrambled eggs,beans and such. All the staff are extremely pleasant and go out of their way to help. The only downside has been WiFi being "iffy",but that should be sorted tomorrow. It it is not "The Ritz" ,but I reckon you will not find a place that gives better value for money and great service.

This is NOT a family hotel...if you get a family room or general room that looks over the pool then likely you will not sleep until earliest 2 am latest some nights 5 am...bqr by hotel extremely noisy and kept us awake every night for 10 nights. Cleanliness is poor ..stained bed sheets...fridge filthy ....would not like to leave baby bottles or food in it. Apartment floor often left dirty...and cleaner likes to have her breakfast and then leave her plate on the landing looking like this. Breakfast choice very limited...we often skipped it (too tired anyway to go down anyway with lack of sleep each night). Our apartment door didn't lock . No cot ready for us on late arrival despite emails reassurance from hotel it would be in the room.bbComplained to hotel staff re noise...nothing done....complained to Jet2...nothing done.....so pleased to be going home for some sleep...do not book this hotel if you have a young family...or even if you want a relaxing holiday....it may state it's just a basic 3 star but cleanliness and a good night's sleep is the very least of what should be expected. Please avoid if you have a young family.

This follows on from the review recently written re noisey, unhygenic and uncaring staff attitudes, both in the NAVY hotel and the Jet2 reps. After four months of lack of liaison from Jet2, and then Jet2 reviewing our complaint against the wrong hotel (you really couldn't write this story!), we took our complaint to ABTA but Jet2 are standing by the the fact that they feel this hotel is clean and suitable for families....IT IS NOT - please see the pictures attached. The most upsetting point is that the cot we requested (ordered before we left for your holiday) for our 6 month old baby was not supplied on arrival and following our complaint about this, the Jet2 Customer rep advised us that SIDS is theoretical and that is was fine to expect our infant to sleep in the bed with us - I am really concerned about this lack of concern about safety so please take this into account if travelling with a baby. The cleaner did not do her job with any diligence and left us a lovely plate of yoghurt with a cigarette in it just outside our room.... disgusting. The fridge was rusty and filthy.... certainly not a place to leave baby bottles. We have been advised by Jet2 that there is no need for any electrical check, and they have completed glossed over the disgusting state of it when we arrived. We did not use this fridge during our stay (luckily we travelled with other people in another hotel and we used theirs). The bed sheets were marked - disgusting The shower head was broken with sharp edges, we could not let our daughter shower with this due to possibility of scratching/cutting. The pool side shower - well you can see that for yourself but this was indicative of the lack of cleanliness throughout. We do not have pictures, but the 'toddler' pool was too full of leaves and mess that our grand-daughter did not use this. The noise from a bar nearby went on most nights well into the morning (3am and after) and the hotel were not interested in this and the reps just said 'it was a matter for the police... but likely they wouldn't do anything about it anyway'... there were many complaints about this from other guests, but nothing was done. The pool bar was never open and general staff presence was sporadic. We cannot afford to go to arbitration as suggested by ABTA, so we have to park this now, but we feel extremely disappointed by the experience we had at this hotel (see post by Paul and another by our daughter Charlotte).... from one family to another... please look to another hotel, especially if you have children..... this hotel is simply not concerned for health or safety of customers or your overall customer experience.

From my experience, this hotel is not 3star. I had to ask whether cleaning my room was an extra charge. I then ended using the hotel towels to wet wipe my floor. My room was filthy and very dusty. Black mould in the bathroom and dust in every corner of the bedroom & under bed which didn’t seem to have been cleaned for some time. The bed base was from another century - see my photo attached. Please Read small print or ask your travel agent about the extra charges - AC was £7/day. No drinking water or a kettle in the room.

Very shabby looking, needs updating, l was asked to move room from one block to the main one as there was only 2 people in it,having just paid £105 air conditioning. Moved to a king room air conditioning included. Asked for a refund they agreed to put money back on my card . Not had anything back they won’t answer emails or what’s app. So disappointed won’t be going back have been going a few times no more.