Guest User
August 31, 2024
Ok so, I booked this place as we usually go all inclusive and we wanted to try self catering, based on the reviews I thought this place would be best. We arrived as a family of 3 and with my in laws in a different room. We were both given loft suites, this is what we booked so it’s partly our fault, however the hotel does not have a lift. The stairs were simply too much for my FIT, to be fair to the hotel they reported this and they were swiftly moved. We tried to persevere, but we have a just gone 4 year old, and although the stairs were fine for us, half the lights weren’t working in the corridors and the stairs were incredibly slippy. The final straw was him nearly falling, add to that issues with the shower, the room smelling strongly of stale urine, and various other things not working, and it just didn’t work for us. We asked to be moved, and initially were told no, but after much protesting on our third day they moved us. The second rooms were a lot better but still had a lot of teething problems, the safe didn’t work, and was reported but took a week to fix. The cleaners seemed to clean the rooms well some days, but other days not very well. The balcony was never cleaned, toilet rolls were not replaced and towels were folded to reuse rather than changed daily. Also on the final day a “new member” of staff the unlikely story we were given entered one of our rooms at 5am in the morning. The hotel were very apologetic over this and gave us a free lunch and waived the late check out fee, to be fair to them, but it was still very unprofessional and quite scary, thankfully my 4 year old wasn’t in the room. The rooms in general are nice and well kept, you can tell it’s recently been modernised but it has teething problems, that need addressing. The pool area is very, very good and it’s a great touch that when you order from the bar they offer table service. The gripe with the pool area was there was simply no life, the music was very quiet, it doesn’t get much sun, and there was little to no craic from the staff. If you like that sort of thing it’s for you, however we prefer a bit of life round the pool so went to the beach and on boat trips most days. The drinks and food are generally quite good, the big issue is the hotel have clearly gone a bit overboard, as a family we spent a lot on food and drink on our holiday, but we slowed down drinking and eating at the hotel due to there inflated prices. We saw a menu with the prices from a few weeks earlier which was in line with the prices on the rest of the resort but they “new” prices were 20% more than everywhere. 180 lira for an efes, 450 lira for a daiquiri, 400 lira for a cocktail, when the rest of the resort offer them cheaper simply isn’t going to drum up business. You can see the owners trying to get interest but you simply won’t by charging more than others when you can walk out of the hotel and get superb service and good quality for less elsewhere. I know a lot of thi