Hotel la Colina

Poor hygiene

Two days before going to the hotel, I called to confirm that the reservation and the mileage redemption I made through Club Miles were in order. The response I received was that everything was in order and that they were waiting for us at the hotel. When we arrived at the hotel, the receptionist told us that we had to pay the full amount of the room since they did not recognize the mileage redemption, despite showing them the confirmation email from Club Miles. The worst thing was not that, but the lack of willingness to support us in finding a solution. They did not want to communicate with Diners and their solution was that we pay for the full amount of the room. There was zero empathy from the receptionist and the administrator. When I asked for the complaints book, I had to insistently ask them to give me a copy of the complaint filed and that it also be signed by the manager. The truth is that I do not recommend it at all. For the same price, I consider that there are better alternatives in Ica with better treatment.

Excellent service, comfortable rooms, a very pleasant experience It is a quiet place to rest and have a good time It has a clean pool and the service in the dining room and reception is very good The free breakfast is very consistent and tasty...

Todo A1. Gran anfitrión César, solucionó todo. El personal, Stephanie, Nelly y Lincoln siempre atentos al igual que el resto del personal. Acogedor lugar para disfrutar en familia. Calidad y precio en línea. Buen desayuno y carta para degustar platos de la región.

Muy bonito lugar para salir de la rutina y pasarla bien en compañía de tus amigos y familiares! -Atención A1 de parte de todos en el hotel. -Piscina muy bonita! De noche tiene una luz muy llamativa. -Excelente comida y atención por parte de las meseras. -Lugar relajante, bonita vista y con poco ruido que hace mejor la experiencia. -Habitaciones muy bien equipadas de pie a cabeza.