Insotel Fenicia Prestige Suites & Spa

This was my fourth visit to this hotel over the last 6 or 7 years. The atmosphere within the hotel is calm and peaceful making it easy to relax from the moment you arrive. The staff are usually friendly and helpful. Our room was clean and very comfortable, the air con in our room was not working on our arrival but that was very soon sorted out with no fuss. We had no problem with getting a sun lounger around the pool area and the Pool Lifeguard was excellent helping move Sun Shades around. The only thing that let the hotel down was the Evening Buffet. The hot food for the most part was bland and certainly not hot, not even warm and I found this a bit worrying. The Breakfast buffet we had no problem with. We found the food and service at the Pool side bar had deteriorated a lot since our last visit. The food was very slow to appear, poor quality and over priced in my opinion. I would stay here again but just B&B next time unfortunately when we booked we were not given a choice. The hotel were just opening a new restaurant on site so that’s something to look forward to.

The rooms are lovely with a fantastic view, lovely pool and sun lounging area. But I must put a huge shoutout to Eva the barmaid who really made our stay magical, she made us feel incredibly welcome and at home 11/10 service! Thank you for having us as guests at your hotel, I will 100% come back next year.

The lady at the bar( Eva Lopez) was exceptionally kind, professional and attended to our every needs. We also enjoyed conversing with her she was very lovely! She recommended us where to travel to in the island and was very kind and her service was fantastic

Great hotel, will come back. Enjoyed the pleasant and super well-mannered staff, a.o.:Adrian & (we think) Cosmina, serving is daily on the terrace at breakfast & dinner (13-23 May). Their chief of the restaurant staff, always willingly listening to requests and helping us out. Silvia & Lola the (sous)chef’s & Facundo laughingly making our fish. (The food is great!!) Nanda&Sohaib at the reception. And all the other nice staff!!! Rooms are extremely clean and well done daily!

This was my fourth visit and will certainly not be my last. The hotel in conveniently situated overlooking the river and a very short pleasant walk takes you across to the promenade where there are plenty of cafes and restaurants to choose from. When you enter the hotel lobby you have a great view over the beautiful gardens and pools, there are water features and palm trees all adding to that luxe feel. Every single member of staff is cheerful and welcoming, always happy to help. My room on this visit overlooked the river which was so pretty, I have also stayed in sea view rooms which are gorgeous. Breakfast and dinner are served buffet style and the choice and quality of food is tremendous, the chef's are outstanding and love to tell you about the food they have made. The only negative comment I have is that unfortunately I had to come home but I am due back again in October and May. I can't recommend this hotel highly enough, it truly is a wonderful place to relax and unwind.

We had a wonderful 5 nights here. The staff throughout the hotel are excellent. The spa is a great place to relax, and the hotel itself is grand spacious, and impeccably clean both inside and out. The location a few minutes from the beach and a short walk into Santa Eulària is perfect. Our only quibble is that while breakfast has a wide choice, and the freshly prepared omelettes are, the quality of the products used is not keeping with the high standard of everything else in the hotel. It was our pleasure to stay here and we will be back.

Fantastic hotel in a great location in beautiful Ibiza. We visited as a family of 7 - 2 adults and 5 teenagers. We stay in many 5 star hotels and this is one of our favourites. Luxury but without being pretentious. Here are our overall comments on our stay. Hotel rooms: We had 2 x prestige junior suites and 2 x junior suites for our family. All 4 rooms were very spacious and kept clean and tidy. We didn’t really use the roof top terrace in the prestige suites and would probably just book the junior suites next time we stay as we didn’t really use the additional facilities in the prestige suites to justify the additional cost. To keep the rooms modern we would recommend looking to get USB ports in the rooms and updating the TVs to smart TVs, but not a major thing. Pool and pool bar: We love the pool at this hotel. Immaculately clean, both the pool and external areas. Plenty of sun beds in the sun but with the provision of shade thanks to the lovely life guard who would re-adjust the umbrellas to your liking throughout the day and keep you supplied with plenty of pool towels. We used the pool bar for both food and drinks most days and it was all very good. Can be a bit slower service at peak times of the day but generally very good. Spa: Used the spa for a treatment and spa circuit once during our stay and thoroughly enjoyed it. Lobby bar: The delightful Eva Lopas in the lobby bar is a true asset to the hotel, keeping customers happy even when she’s rushed off her feet. She makes a very nice Amaretto Sour too! The lobby bar is perfectly suited for us but for those wanting something more lively with entertainment this probably isn’t the hotel for you. Buffet restaurant: The buffet restaurant at this hotel is very good. We were half board due to the supplier we booked with, however only ate in the restaurant of an evening a couple of times as we prefer to go out and try different restaurants and aren’t massive fans of buffets, however the quality and variety of the food when we did go was very good. The buffet breakfast is excellent and all the staff work hard to ensure you have a good experience. Location: We love the location of this hotel as it is far enough away from the main town to be quiet but with easy walking distance should you wish to go out and try the many numerous restaurants and bars within the town. There is also a free car park which is great if like us you hire a car. The Marina area is lovely and worth the walk down. There are also options for water sports in the marina. So in summary we would highly recommend this hotel for those looking for quiet luxury on the Island of Ibiza in a good location. We will certainly be returning and can’t wait for our next trip.

The floors in this hotel are amazing! We had a suite which was lovely over looking the pool with the sea visible. The food is very good we never had to queue to get into the restaurant all fairly laid back buffet service. They want you to leave your towels on the sunbed when you are finished which is silly! Nobody knows if your coming back or not! Also people reserve sunbeds then don't turn up round the pool until late afternoon. Common problem I know. We had a few problems getting sunbeds;we wanted 4. The crèche is tucked away in the corner I only found it by chance. Consequently the lovely lady in there was doing nothing most days. Used the spa on the last day wish we had gone in sooner. They have a pool with a few sunbeds in there but kids only allowed in 5-7pm understandably.

We arrived late in the evening and as dinner had finished they had prepared a selection of food for us that was waiting our room. A fantastic start to our holiday. The pool is amazing fresh water and large enough to enjoy at any time. Only downside is it’s pretty deep all through, so the younger children commandeered the Hydrotherapy pool as their own which wasn’t very relaxing. The pool staff should make it clear it isn’t a children’s pool and is too dangerous for them to be dive bombing into i, an accident waiting to happen! Great staff very friendly and helpful, nothing is too much trouble. The junior suite was fantastic very spacious and they have a lovely pillow menu! Others remarked that the hotel was definitely 5 star but that the food wasn’t at dinner time. The food was delicious with a great variety on offer. They do have two Al a Carte restaurants which were closed during our stay. Fantastic location for the beach, bars and restaurants only a 5-10 minute walk away. The location is beautiful and all could want for a relaxing stay in the quieter part of the island. Highly recommend this hotel chain and will be visiting their other hotels around the Balearics in the future.