El Hotel Pacha

This was an ok hotel, I did get a special deal on the room as it’s a bit out of season now. It wasn’t any to overwhelming. The staff were mostly indifferent, but not rude. The breakfast was decent, but not too special. The room was nice, but not amazing. If you’re looking to hang out by a nice hotel pool then you will be bitterly disappointed with this one. I wouldn’t go back

I booked two stays at El Hotel Pacha in 2023, with plans to enjoy the hotel’s renowned service and amenities. Unfortunately, due to unforeseen changes, I had to cancel both reservations. I followed all cancellation policies exactly and received written confirmation from the hotel that I would be refunded €560 in total. However, despite nearly a year and a half of repeated follow-ups, emails, and reassurances, my refund has still not been issued. In February 2024, after several months of waiting, the hotel unexpectedly requested a “certificate of ownership” for my bank account. This is an unusual request, especially since I had already provided my account details multiple times. Additionally, my bank in Germany does not issue this type of document, something I explained clearly. Yet, instead of resolving the matter, El Hotel Pacha delayed further. My final email in November 2024, requesting a resolution within five business days, was ignored. While I originally looked forward to staying at El Hotel Pacha, this experience has left me disappointed and frustrated. The lack of accountability, transparency, and communication over such a long period is unacceptable. If you’re considering staying here, be cautious about making any payments you might later need refunded. I sincerely hope no other travelers have to endure this level of unprofessionalism.

Nice clean and fresh hotel with large rooms looking on to neighbouring buildings. Breakfast is excellent with everything really fresh. Only downside for me was the service charge at check. With tourist tax it = €80 for 3 nights! Unfortunate as Ibiza is an expensive option already.

Great location and excellent hotel. The daily breakfast was a wonderful treat and all the staff is professional and courteous. Eric in the restaurant was especially wonderful with his service and smile every morning. We had the wood fired pizzas one night that were delicious. The rooms are large and clean and the balconies were an added bonus. The mini bars in the rooms are fully stocked and the housekeeping staff is efficient and attentive to details. We walked along the port every morning and can walk to the Old Town Ibiza in 25 minutes.