Curio Collection by Hilton Hotels in Hyeres

This was our second visit, and while our first experience was very positive, this time around, we encountered several issues that significantly detracted from our stay. Firstly, the booking process took an unusually long time—around 25 minutes. Although the staff member I spoke with was polite, she asked numerous questions and, despite my specific request not to be near the lift, we were given a room that was, in fact, the second closest to the lift. When I raised this concern upon arrival, the manager on duty pointed out that another room was technically closer, which felt dismissive rather than helpful. We were offered an upgrade for an additional £200, on top of the £500 we were already paying for the room, which we declined. Unfortunately, the noise from the lift was disruptive, though I appreciate the reception staff’s promptness in calling an engineer, and while it was eventually resolved, the overall experience was far from restful. Additionally, I was disappointed to find that nine bulbs were out in the chandelier in our room, which, along with the less-than-perfect cleanliness, did not align with the 5-star standard we were expecting. On top of this, we were charged £20-£30 for borrowing bikes for an hour and another £20 for parking, which made us feel that the hotel was more interested in maximizing revenue than providing a welcoming experience. To add to our frustration, I wrote to the hotel regarding these issues but have yet to receive any response. It’s disheartening to feel that our concerns are being ignored. We truly love the location and the potential of the hotel, but this experience has left us questioning whether we would return.