Palm River Hotel

I rarely write bad reviews, but this experience was beyond unacceptable — especially for a hotel that charges $600 per night. Upon arrival, we were placed in a room that was absolutely filthy. There were black stains on the sheets, dozens of long hairs all over the bedding, and a disgusting, dirt-covered carpet. It was immediately clear the bed had already been sat on or used. The sheets smelled odd and felt old — like they hadn’t been properly laundered in weeks. To make matters worse, a cockroach was waiting at the door. When I brought this up, a supervisor came and dismissed it by saying bugs are “normal due to the environment.” No — it is not normal to sleep with cockroaches and mosquitoes, especially when no mosquito net was provided and they “forgot” to plug in the mosquito repellent devices. They offered to move us to another room. That room was no better — I counted 20 to 30 hairs on the bed alone. A third room we were shown had actual blood stains on the sheets. Completely inexcusable. Let’s talk about the beds — they were comparable to what you’d find in a cheap roadside motel in the U.S. Thin, springy mattresses and sheets that felt like they came from a budget shelter. I’m a hotel owner myself, and I can say with confidence these are the same low-quality linens used in establishments charging $59–$79 per night, not a supposed luxury hotel. Amenities? Nearly nonexistent. No shower gel, no slippers, and we were given only one large towel for two guests. At this point, I question the legitimacy of many of this hotel’s glowing reviews. Our experience was so off from the way this property markets itself. I plan to dispute this charge with my credit card company because this is not what was promised or advertised. For the price, I expected luxury — what I got instead was closer to a poorly run 2-star motel. Do not stay here. You’ve been warned.

This is a nice hotel for its location and the grounds are pretty , but room and service was not good . Our room was cramped , the ac and wi fi didn’t work , and service and food in the restaurant were sub par . It may be the best in the area - but this isn’t a 5 star hotel

Situated on the banks of the Zambezi river the hotel has all the comforts needed to get away from the heat. Clean rooms with spacious bathrooms. The restaurant is excellent with a good selection of beers, cocktails and SA wines, with a complimentary minibar to have sundowners on your balcony. Outside your room you will find hippos, warthogs, monkeys, mongoose, elephants and array of birdlife. There is a free shuttle service into town which is about 10mins. This is a real special place.

This was a truly wonderful hotel. the rooms are exceptional and the service second to none. Wonderful food and a grewat location set in extensive grounds on the banks of the Zambezi Our South African tour ended here, and they did save the best till last

This was stop number one of our African adventure and it did not disappoint. The staff was so very professional and caring. They double checked all our activities and reassured us that tansportation would be there when expected. The grounds were well maintained with a lawn looking out on the Zambezi River. Rooms were modern and clean and well kept. The dining area was nice and the food excellent. Morning breakfast was very nice. They offer a dinner cruise on the river at sundown which was a lot of fun with a good intro to game viewing. I can't say enough good things about this facility. Stay there if you go to Victoria Falls.

This hotel was simply exquisite! After a long journey, the ambience and location by the Zambezi River was just what we needed. The food was amazing, and the staff were friendly and provided lots of insight into the local area and life in Zimbabwe. The grounds were impeccably clean and full of flora and fauna, what was also nice to see was the abundance of wildlife freely roaming the grounds including Elephants, Warthogs, monkeys and small impala/antelope to name a few. We booked the sunset cruise and Dusty Road lunch through the hotel, both of which we highly recommend. The perfect base to venture into Zimbabwe and Zambia and of course Victoria Falls which was a 10-15 min leisurely drive away.