Guest User
April 20, 2024
We arrived at the rented room and it was dismantled, used by the previous people who stayed there. It was getting dark and it was cold and we waited for 1 hour trying to locate the owners who did not answer the phone (with the cost of calls that entails) finally we had to call Booking. After 1 hour a woman showed up there saying that they were offering us another room, we agreed with her that we no longer wanted to be there after the long wait and we lost an excursion we had due to this issue and we agreed to a refund. As it was by word of mouth, the words went with the wind and they charged us for the accommodation. A real shame to arrive at a place where check-in is at 4:00 p.m. and arrive at 6:30 p.m. and the room is not ready and you have to be calling on the phone and they don't even show signs of life. On top of the incident it seemed that we had to apologize to them. I do not recommend at all.
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