Guest User
April 5, 2024
It was supposed to be a pleasant trip, and the overall environment of the homestay was also very good. But some operations were very annoying. When I checked in at the hotel yesterday, I was told that I had to withhold 2,000 yuan, and all subsequent consumption would be deducted from it. It would be refunded by the original route before 4 pm on the day of check-out. I felt strange at the time. The homestays I had stayed in before had never had such an operation, and there was no such item in Ctrip's booking interface. I checked out at around 11 o'clock today, and the 2,000 yuan was not refunded at the time. At 2:57 pm, the hotel told me that a plate was damaged. In fact, we did not move the plate, but just took away the coffee inside. After that, I asked about the 2,000 yuan again, and the hotel promised to refund it before 4 o'clock. At 4 o'clock, there was no refund. I called Ctrip's customer service at 4:06 and finally refunded it at 4:13. When Ctrip was communicating, the merchant told the customer service that the refund would be made before 8 o'clock. Because of my voucher, Ctrip still handled it in a relatively timely manner, and the platform booking security was still guaranteed, but it was a bad mood.
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