Best Hotels near Oakwoods Metropark, Huron Charter Township

I had nothing but problems with this hotel. I was only staying there for work and my job was paying for it. The first time I stayed there about a month ago, they told me they needed my credit card to hold a deposit. I was then charged for the room instead of a pending hold. I’m still going back and forth with their accounting department to try to get that charge taken off. When I stayed there the first time, they were also supposed to have a meeting room set up for me the next day. When I went to the front desk they had no idea what I needed. I showed them the contract my boss sent me and they took 30 minutes to scramble up a room last minute. I had to start my meeting late because of the hotel forgetting to set up the room. The second time I stayed, last night, when I go to check in they tell me there is no card on file and I have to pay for the room! I told them that’s incorrect and called my boss. The woman at the front desk called her boss too and told me it was settled but I needed to put my card down for the deposit. I told her last time they charged me for the room, she promised me that would not happen again. Now today, I check my statements and I have a pending charge for $100, the deposit, and a random $35 charge that I have NO idea what for! I’ll call tomorrow to try to get it settled but I just can’t believe the issues I’ve had with this hotel. I travel a LOT with this company and have NEVER had issues like this before!

This hotel is just across the road from the car rental company. It takes 5 minutes to walk to the rental car company. The hotel does not have breakfast, there are McDonald's around, and there are convenience stores inside gas stations.

Stayed for one night when I was transferred. The hotel has an airport shuttle bus. You need to call the front desk to pick up the phone and wait at the bus pick-up dock. The room was clean and the breakfast was good. As a transit hotel, the price is OK.

excellent shuttle bus service to and from Detroit airport, very professional receptionist. Large room with fully equipped kitchen (including dishwasher) nearby Wallmart and other shops and restaurants

Very clean and attentive staff except Housekeepers were very rude and unapproachable.

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On July 14 I flew to Detroit to attend a funeral on the 15th. I carefully researched airport hotels. The one I wanted was The Westin but couldn’t justify $340 for 11 hours. So I chose the next best thing, Embassy Suites, still expensive at $200 but I prefer to be clean and comfortable in hotels. Embassy Suites has always fit the bill in the past. When I walked into Room 217 my heart sank. It did not have that clean feel I was used to and had a moldy odor with old worn out furniture. I took photos to prove all of my anxieties. The curtains were old, thin, shabby and torn. The sofa was torn in several places. The table had dried food on it. The beds looked like children had made them up and the pillows were small squares like the size of medium throw pillows. The bed spreads were worn out and thin. There were stains on the pillow cases and make upon one. The towels were shredding. The toilet was so small your knees were up in front of you. I was appalled and disheartened. But, like a big girl, I sucked it up and did my best to make the room to,enable by spraying it with sanitizer and perfume and covering areas with towels. I carry a travel sheet for those…’Just-in-case’ moments which I never thought would happen at an ES hotel. I put my sheet over the sheet and pillow case and tried to be a good soldier. I began to nod and opened my eyes and saw something moving. Startled, I jumped out of the bed and grabbed a tissue to see what this was. I hate bugs of any kind but at this point of desperation, the bar was so low, all I could hope for was that it was a filthy disgusting roach and NOT A BEDBUG‼️ I put the insect in the water glass with a little water and took a picture. When I enlarged the picture I was beyond upset and completely baffled…IT WAS A TEXTBOOK BEDBUG!!! I googled images of bedbugs to see if this really was a bedbug and…it really was a bedbug…smh. I called downstairs and told the desk clerk, Diamond, there was a bedbug in my be along with all the other cosmetic problems, she replied “I can assure you it is not a bedbug cuz we get checked for them every two weeks. I decided to take it down to the manager but that person was gone. I showed Diamond the photos of the condition of my room and she was disconnected. She explained the furniture is not their fault because Covid prevented them from remodeling. Ok, regardless of the reason, the facts were the facts. She didn’t need to prove anything just lend an ear of understanding how I was feeling about paying $200 for 11 hours. It seemed Diamonds customer service skills needed honing. Diamonds words of understanding and compassion were “Would you like to check out?” I kid you not. I was not trying to get a refund, I saved $10 by using Priceline instead of Hiltons site so, no, I’m just letting you know what’s happening…period. I told her I’d love to if she was going to pay for it! Of course not. When she first saw the bedbug she tried to tell me that was not a bedbug but when I

Very good, clean and hygienic. It is very convenient to check in when you are in transit. It is very close to the airport and convenient for boarding. The service of the front office staff is very good, and they actively and patiently introduce the transportation methods and related contacts.