Danielle0406
February 26, 2024
We stayed at Serenity Fun City between 11-22nd Feb 2024 and this was our third time in Hurghada. We holidayed as a family of 6, two adults and four children 14, 10, 7, 5. We have absolutely no complaints about the hotel whatsoever the only one thing I could mention would be the WiFi is poor around the hotel and even in the rooms I found it to be an inconsistent connection. Usually I wouldn't mind as I dont go on holiday to use my phone 24/7 however I did have to use it a little during the stay and found the connection to be unreliable. Dasha is an absolute credit to this hotel, she is friendly, welcoming and so so lovely! She will help you in any way she can and we felt reassured that we had someone we were able to go to should we require anything! This has not been the case with any other hotel we have stayed at in Hurghada so it was very reassuring. The rooms are cleaned immaculately each day and the cleaner (sorry didn't get his name) was so kind and friendly to us always stopping to chat and ask if everything was OK. Half of the main pool is cold and the other half is heated which is nice to be able to choose whether to sit by the heated or colder pool depending on your requirements. There is a free beach bus going from right outside the hotel to the beach every 15 minutes but is so regular we never once waited 15 minutes for the bus, the beach is very close it is a short walk through the sister hotel, we walked back a few times which is easily doable. The beach is really lovely sandy and the sea is clear and the beach bar serve different cocktails to the hotel which is a nice change. The food at the beachfront restaurant is included with the all inclusive and is really nice we found it to be similar but preferable to the snack bar by the pool as there were different things on the menu. You don't have to cart towels down to the beach or back as there is a funcity towel hut right by the bus stop so you can just take your towel cards which is really helpful. There are no flies or wasps around the bars either which was a nice surprise based upon other experiences elsewhere. At the beach there is a children's park, bowls, and a volleyball court all of which we really enjoyed using, the toilets are really clean and a high standard. The staff at Serenity are by far the friendliest we have come across, thankyou to Abo Baker at the pool bar for endlessly serving drinks with a smile and a joke! The lady in the Egyptian restaurant was so kind and welcoming too sorry didn't get her name either. Nobody seems miserable or fed up with their jobs and it's really nice to be around staff like that on holiday! You have a choice at Serenity of the main restaurant which is buffet style (the theme changes daily and is based on countries) this gives a little bit of variety and you are then reassured you won't be eating the same meals every single day. There are also 5 a la carte restaurants we visited 4 during our stay, Italian, Egyptian, one at the sis