Iberotel Casa Del Mar Resort

We had a very pleasant and comfortable stay from check-in to check-out. Everything was well-organized, and the staff were welcoming and helpful throughout. The food was good, with plenty of variety at the buffet and snack bar. The beach was clean, spacious, and perfect for relaxing or enjoying time with family. The pool and other facilities were also well-maintained. However, we would suggest adding more dedicated beach space specifically for resort guests to enhance comfort and privacy. We would like to give a special thank you to Ms. Adryana at the Reception Desk for her kind support and for ensuring a smooth check-in and check-out process. We were especially pleased to receive our room cards promptly upon arrival. Also, sincere thanks to Mr. Mohamed Adel, the restaurant waiter, for his outstanding service during every visit. His friendly and attentive manner truly stood out. We highly recommend this resort for families looking for a comfortable, welcoming, and well-located place to stay. We would like to give a special thank you to Ms. Adryana at the Reception Desk for her kind support and for ensuring a smooth and quick check-in and check-out process. We were especially pleased to receive our room cards promptly upon arrival. Also, sincere thanks to Mr. Mohamed Adel, the waiter in the restaurant, for his outstanding service during every visit. We highly recommend this resort for families seeking a comfortable, welcoming, and well-located place to stay.

If I can rate this hotel more than 5 stars, I will do so. Those people are hospitality gurus, the way they treated me and my family made us all overwhelmingly happy. Every single detail was taken into consideration and exceeded my expectations. -Once in the restaurant my son was hesitant and in seconds the chef made him a special order that suits his taste. -Snacks and pizzas are so yummy. -The hotel is nice and cozy. -The views are relaxing. -Super clean Rooms, Pools and restaurants. -The main restaurant served seafood several times. However, It was never smelly and this is a plus. -Access was available to Jaz Casa Del Mar's lovely sandy beach. Words won't express my feelings when the hotel sent me a complimentary birthday cake on my birthday and another compliment was sent the next day (fruit platter, nuts and maccarons😋😋) Special thanks to reception team members (Mohamed for his close follow up on any issue, Ibrahim for his complement and Philopater for receiving us). Special Thanks to the pool bar men (Abd El Salam and Mina) they served delicious coctails 😉👌 -Special thanks to Ali Barakat in the Snacks bar -Special thanks to Ali & Hamdoun in the main restaurant. -Special thanks to Mohamed from the room service team. -Special thanks to Fares at the beach. -Special thanks to Sentido's team for making our vacation an unforgettable one. Will be back again soon ISA All the best...

First the good ... great reception staff great restaurant waiters the pool bar guys at the quiet end the best service from them for 7 days happy cheerful and funny nothing is too much trouble for them lads .room was very well kept and the cleaners do a excellent job all the time ..the pools are kept clean as well as the grounds staff always busy doing something ...now the bad ... breakfast the same every day repeatedly the same .. lunch and dinner not good for me this is my choice to say mainly French dishes that's because this hotel is mainly French and that is what has spoilt my 7 days they get looked after all the time by the entertainment team constantly play French pop music hardly any English music and if your lucky to hear the odd English song it won't be on long conversation always in French so how they expect other people to join in is beyond me if you can't understand French...it's a shame because the hotel and staff are great apart from the entertainment team who only cater to the French

We visited here as a couple in our early 40s looking for a relaxing week in the sun. This is our 5th different hotel we have stayed at in Egypt and we were not disappointed or let down at all! Check in and arrival very welcoming, asked to take a seat in reception and hot towels and cold beers were given to us whilst they went through all the relevant things (passport checks etc) Before we arrived I emailed and asked in advance for high floor, during the check in they mentioned this and said that we have indeed got a top floor room (there are only 2 or 3 floors depending on which part of the hotel it is) we were then taken to our room, the staff member helping us with our luggage also explained to us about where everything was. Our room was everything that we would hoped, a massive comfortable bed: a walk in shower that was fine, air con, a free use of the safe. Tea and coffee facilities and a fridge (the things in the fridge are not part of the all inclusive so don’t drink them if you don’t want to be billed for them). The view from our balcony was great too and the pool at night looks great! The bottled water is replenished everyday by housekeeping, if you ever need any more you can call housekeeping and they will send some up. The main restaurant was by the main bar and isn’t that big but we never had an issue getting a seat no matter what meal it was or time, the staff in there are brilliant, so friendly and helpful, a massive thank you to Ahmed Adel who is the most friendly and welcoming member of the team and an asset to the hotel. On one occasion I went to get myself a drink, he smiled and said that what he was there for so can I please let him know and he will get it for us and for the rest of the trip when we walked in he always there to greet us and knew what drinks we were after. Adb eld (the rest of his name escapes me) who worked the bar at the ‘lively’ pool is also one of the staff members who went above and beyond, All the staff know pretty quickly what you like to drink and on our 3rd morning Adb was confused when my wife asked for a white coffee and not a beer, it was a running joke for the rest of the holiday and again another member of the team who stood out for us. The Al a carte restaurant food was fantastic, we went once, the service was amazing and the food was awesome; the steaks are delicious and well worth a visit. Evening entertainment was usually a singer or musician which was always very relaxing by the pool, again, there isn’t that many seats when you look but we never had an issue getting a seat and the staff were always coming round asking if you wanted anything else to drink. There was also a kids disco and evening entertainment in La Bouchon which is near reception we never went to these but didn’t hear anyone complain, the entertainment team also put on a beach and pool party in the sister hotel opposite, again we didn’t go to these but heard no complaints. The drinks were really nice too, we only h