Iberotel Casa Del Mar Resort

Guests praise the spacious, comfortable rooms and large balconies. They appreciate the exceptional, attentive staff and the consistent cleanliness of the hotel's facilities.

We visited here as a couple in our early 40s looking for a relaxing week in the sun. This is our 5th different hotel we have stayed at in Egypt and we were not disappointed or let down at all! Check in and arrival very welcoming, asked to take a seat in reception and hot towels and cold beers were given to us whilst they went through all the relevant things (passport checks etc) Before we arrived I emailed and asked in advance for high floor, during the check in they mentioned this and said that we have indeed got a top floor room (there are only 2 or 3 floors depending on which part of the hotel it is) we were then taken to our room, the staff member helping us with our luggage also explained to us about where everything was. Our room was everything that we would hoped, a massive comfortable bed: a walk in shower that was fine, air con, a free use of the safe. Tea and coffee facilities and a fridge (the things in the fridge are not part of the all inclusive so don’t drink them if you don’t want to be billed for them). The view from our balcony was great too and the pool at night looks great! The bottled water is replenished everyday by housekeeping, if you ever need any more you can call housekeeping and they will send some up. The main restaurant was by the main bar and isn’t that big but we never had an issue getting a seat no matter what meal it was or time, the staff in there are brilliant, so friendly and helpful, a massive thank you to Ahmed Adel who is the most friendly and welcoming member of the team and an asset to the hotel. On one occasion I went to get myself a drink, he smiled and said that what he was there for so can I please let him know and he will get it for us and for the rest of the trip when we walked in he always there to greet us and knew what drinks we were after. Adb eld (the rest of his name escapes me) who worked the bar at the ‘lively’ pool is also one of the staff members who went above and beyond, All the staff know pretty quickly what you like to drink and on our 3rd morning Adb was confused when my wife asked for a white coffee and not a beer, it was a running joke for the rest of the holiday and again another member of the team who stood out for us. The Al a carte restaurant food was fantastic, we went once, the service was amazing and the food was awesome; the steaks are delicious and well worth a visit. Evening entertainment was usually a singer or musician which was always very relaxing by the pool, again, there isn’t that many seats when you look but we never had an issue getting a seat and the staff were always coming round asking if you wanted anything else to drink. There was also a kids disco and evening entertainment in La Bouchon which is near reception we never went to these but didn’t hear anyone complain, the entertainment team also put on a beach and pool party in the sister hotel opposite, again we didn’t go to these but heard no complaints. The drinks were really nice too, we only h

Well as this was our 6th visit it did not disappoint, absolutely fantastic hotel just what we like ,the food is plentiful always hot ,lots of variety. Ahmed Adel in the restaurant was amazing constantly, making sure we were watered lol.as were all the staff smiling all the time. Was nice to see some old staff and new , a very big credit to this hotel,should be proud . the animation guys are great chatty and went out of there way to say hello. I would say one negative is the entertainment must try to involve English not just French,on saying that we have already booked for our 7th time, see you next year .