Sun & Sea Hotel and Aqua Park - Hurghada

Awful place- stay away!!! Arrived at the hotel to cold reception… no help offer with luggage. Lady at reception was very unhelpful. My family and I had just arrived from a long haul flight and wanted to rest, clean up and have food.We were turned away and told that our booking was not there despite showing proof and confirmation of booking. Manager had a full on verbal argument with another customer in front of everyone. Had to go and sit at airport for more than 5 hours.Manager even tried to give sell us another room twice the price. The whole experience was traumatic. Will not be coming back!

I'd like to say thank you from the bottom of my heart to 4 people who made our holiday very pleasant 1. Yasser Arafat is a good receptionist His English is impecable On first day I felt unsure certain things and he was very patient and reassuring 2 Hassany is very kind helped us to find the right room He was very patient, friendly and helpful He made sure we had everything we needed I did enjoy practice my french with him 😁 3 Hassan is very nice too First day we were a bit lost didn't know where to buy water and fruits and he helped us with that 4 Owner of the Sun and sea hotel such a gentleman made us feel very welcome to his hotel He was often near restaurant greeting us personally What can I say good people always make a huge difference! To be honest there were some small issues but they did resolve them quickly enough so I have no complains about this hotel only good memories!!! Lovely people who make you feel like a family If I would recommend this place Absolutely! It's close to the sea has its small but private beach Very close to the shops We had a room with the sea view Amazing! Special thank you for that 🙏❤️ Good quality beds with a good power water cold/hot in a shower room The breakfast was the same every day more variation dinner time We did always find something to eat so no complains here either The only thing we didn't like was the coffee/tea in the hotel but that can be easily resolved as next door cafeteria makes very tasty coffee and tea that cost about 1$ very reasonable price Overall we had a very pleasant holiday thanks to all those lovely people mentioned above and the rest of the staff was nice too With love, Svetlana

One star for some of the staff members only another pro space in the room i got.... Sorry but I'm all for basic you get what you pay person and not into the lavish stuff, but boi oh boi. The photos are very old. I was moved to a differentroom and level thank God. Let me say, there was something wrong with basically EVERYTHING, no exaggeration between the rooms and hotel. No review prepared me for what I saw, the lifts a problem broken parts, grimey and if I outline everything you wouldn't even probably read it all. Bathroom cluster of hair and mess on the wall with bad silicon sealant around the bathroom facilities, like my child did it themselves and hairs on them too and in bed etc. As I said and I stress I'm very basic myself but boi thank God I only paid 433£ all inclusive and just treated this time as some where to lay my head and quickly get out for my days events and eat what I can and when. The nights were quite cold and when I asked the first night they said someone would come the next day. That didn't happen. The food was diabolical and the look alone made me not want to taste it and trust me i normally taste and eat anything healthy and not so.. It was the only last couple days some of the dishes like maybe the chef wasn't there before. But breakfast was mostly hot items that look like some trays of bland gloop. Not even any fresh fruits. Pro: pastries most nice enough and bread selection good also and I guess a slight choice for salad but all above repetitive. Table and table mats sticky and still dirty along with chairs. Drinks in bar rubbish non existent for wine and beer, you would have to buy it. Pro The shop onsite cheap and don't seem expensive. Hotel very grimey parts of it everywhere, no entertainment. Pro: has sooo much potential but need to be knocked down and started again or at least a good clean. They had a potentially good playground my children loved playing on but both slides had cracks at bottom so could scratch pinch etc children. Swings chipped. The fake grass stripped and underneath is a slippery surface so children and I even slipped on it. Pro: their pastries (some) were nice and Bread. Didn't appreciate the set up of the beach segregation, a very small and basic part of a pebble sand part of the beach when just a few moments walk up the roads on both side are bigger and better with things to do. Good enough location I suppose. The above was just the main points

I saw some of the negative reviews, but to me it as all about what you pay and which expectations you have before going, and based on this I, had a really good stay! Yes, both of the lifts could need an update, and yes, the breakfast is not very exciting (nice omelets made by a chef, though ) - and the bread is quite bad, not even toasted bread available. But - for the 200 EUR I paid for a week (incl. half board as well), this nice hotel is a bargain. Location is good very close to the beach and shopping, and I got a huge room on the 5th floor with a nice seaview. Staff are friendly and serviceminded, and yes, wi-fi in the room could be nice, but surfing from their lobby is also OK. Dinner quite good with different variations of fish, chicken and meat, and pasta, rice and potatoes. A big nice garden with palm trees and 2 pools is also very good for a hotel at this price.