Bellagio Beach Resort & Spa

This hotel is advertised as a 5 star but I think 3 star would be more deserving. Best points - The pool & the Jaccazui suite room were amazing. Their spa facility and gym looked very good. Bad points - I was not given my welcome pack until the day before I checked out. The buffet food was very basic with not much flavour. All the pastries were basic and bland besides the baklava. I was told they are short staffed and have no drink when I asked room service to bring some up. The A La Carte was all pre booked so I cannot comment on how those were as I did not get the chance to try these. The drinks were watered down and not great at all. Honestly I booked it based on the room and that was the best thing. Even when they cleaned the room and changed the towels they left the plates and drinks in the room.

Hotel is nice, room big and comfortable. Food and drinks really good and amazing cafe with cookies. Staff really nice. Beach good for kitesurfing. Price that we get Was law for this standards. But..... My disapointet Was that we extra pay for room see view. We get 1176 at 1 st floor that in our opinion is pool view - sorry maybe from second floor is better. This is the reason why I dont want to give 5 stars ......

First time in Egypt..we visited based on recommendations from friends who go to hurghada every year. We chose to stay in the bungalows due to our preferrence of being in a more quieter and out the way accommodation rather than in the main hotel. Now this review may start of a little negative but like every good story there's a happy ending. We arrived mid evening and was greeted by a lovely welcome in the most beautiful and regal looking reception lobby we have ever visited. It was a great first impression with attentive staff and efficient service. We was directed to the accommodation manager Mr Omar who overseen accommodation services. The bungalows were just on the other side of the resort looking out over the red sea. It was night time and the hotel and grounds where well lit as we was escorted to our allocated room bungalow 3009. Our instant reaction was "nice" big bed, good cupboard space and tea and coffee making facilities, fridge with soft drinks and water, good start. Went to bed later that night after grabbing some nice food in Rosa's buffet restaurant (lots of choice). The bed linen smelt a little bit musty which was a bit off putting so decided to leave it and get it changed the next day. Day 2 cleaner arrived and we requested a clean including bed change, giving him a little tip for the extra change. We waited on the terrace above the bungalow but also identified this was quite grubby from recent maintenance to the flooring. It was extremely dusty and looked like it had not been properly cleaned as for a while as where the outdoor furniture and sun lounges. I requested a clean for this too along with the shower which had long black hairs on the screen from previous occupants and lime scale on the shower head. We decided to go the beach near by instead to get out of the way. On returning we found only the bed was changed and towels replaced. This was disappointing It got to day 3 and we decided to contact Mr Omar about our issues of low standard cleaning as it was affecting our experience and expectations of the 5 star rating the hotel has. Omar was quick to respond organising a change of room to the main hotel of which we was shown around 3 different ones which were all lovely but as per our booking preferrence we booked the bungalows for a reason. Instead we took the hotel representative to our bungalow and showed him all the bits that needed attention including the roof top area. Within a few hours the deep cleaning was completed and it felt so much better. We could finally start our holiday and properly relax. The next morning after returning from breakfast(greeted as usual by the lovely Minah in Rosa's) we was returned to our room to find a beautifully decorated bed with towels made into swans and hearts and fresh flower petals which was really touching as we had discovered earlier that the young cleaner had gone out of his way to do this to make up for previous service even though he was the only cleaner allocated to over