Cleopatra Luxury Resort Makadi Bay

Cleopatra Luxury Resort Makadi Bay Reviews

Cleopatra Luxury Resort Makadi Bay

Safaga Road، خليج مكادى، Makadi, Hurghada, EgyptView Hotel Details
Cleopatra Luxury Resort Makadi Bay
Cleopatra Luxury Resort Makadi BayCleopatra Luxury Resort Makadi BayCleopatra Luxury Resort Makadi Bay
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Cleopatra Luxury Resort Makadi Bay Guest Reviews

4.3/5
Very Good
53 review
Verified reviews
Location4.5
Amenities4.3
Service4.2
Cleanliness4.2
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All Reviews(53)
Positive reviews(50)
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Negative reviews(3)
Anonymous User
Premium Beach Front Room
Stayed in Jul 2023
Family
3 review
2.5/5
Posted on Jul 30, 2023
This is the worst 5 star hotel I have ever stayed in. There were cockroach-like bugs in the room, similar to the ones in the movie The Mummy, which was scary. After talking to the front desk. The front desk manager actually told me that this is normal, and there is no guarantee that there will be no room change, because this is in the desert. Very speechless. I lived in it and sprayed insecticide directly. The main thing is the poor service attitude.
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Roja
Standard Room with Garden or Pool View
Stayed in May 2024
Family
4 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Super Lage,sehr freundliche Personal Super 👍 Super 👍 Super
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Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 9, 2024
It’s my third time in Egipt, but this hotel made by far a great experience. Staff was great , nice and helpful, with or without tips. Nice rooms and good wifi all over the place , including the beach . Food tasty and pretty good variety. The diving center , Extradivers … extraordinary. Great instructors for getting the diving certificate (Jordan👌🏼👌🏼) and also, awesome boat trips . At the beach, a great place for snorkeling with a lot of fish . Totally recommend
Response from Property: Dear Ms. Madalina, Thank you so much for joining us at the Cleopatra Luxury Resort Makadi Bay for your sunshine break. It is always a great pleasure to hear from our guests, and we thank you for taking the time share your recent experiences. We are delighted you and your family had a pleasant holiday, and we greatly appreciate your wonderful comments . On behalf of our staff and management team, thank you so much for your generous support. We sincerely hope you join us at the Cleopatra Luxury Resort Makadi for another splendid stay in the near future. Best regards, Peter van Lieshout General Manager
Guest User
Stayed in Mar 2024
Family
0 review
5.0/5
Outstanding
Posted on Mar 1, 2024
A very welcoming massive resort with lots to offer. It's in a very secure compound. The resort staff are very helpful from taking luggages from/to transfer coaches, taking it to room in an electric buggy. Reception staff are helpful - especially Mohammed, who helped with Uber taxi for local travel. The Uber driver rates are agreed in a chat - Mohammed helped me in deciding what's a normal rate. We also get packed breakfast during long trips. There is a separate restaurant for late dinners from 10:30pm - this was really helpful for late arrivals. The main soko buffet restaurant has wide variety of meal and dessert options. Each night has a themed dinner. Soko staff Sherif and the playful Mohammed Osama, looked after us very well. Our rooms are cleaned and beds made everyday by the hardworking staff. We even had a swan towel design laid out one day. We enjoyed archery - we are newbies and the staff taught us well. My son had a free 20 minutes tennis coaching - who was excellent. We enjoyed the heated outdoor pool. There are 8 pools! and different relaxing lounges in some. The bartenders come and get you free drinks. We enjoyed cocktails and coffee. None of the staff asked for any tips or money. If you say no to spa or other tours they don't bother you. Evening entertainment, darts, beach tennis, gym, snorkeling through water sports team by beach, shops within resort(overpriced but need to bargain hard) are other facilities we used. Beach also had well laid out beach beds and shelters. The only thing we found lacking was the lack of WiFi in the rooms. There was WiFi in the reception or by the beach/ beach bar only. Also the rooms could do with a socket near the dressing table for the Mrs. There is also an ATM near reception to withdraw Egyptian pound. The limit varies depending on the machine ~ 10000 LE per withdrawal Tip: We purchased eSim to access internet in the room/elsewhere.
Response from Property: Dear Valued Guest, We were thrilled to hear Cleopatra Luxury Resort Makadi Bay provided you with an unforgettable holiday experience. From your review it seems like you enjoyed every moment of your trip—which is exactly the kind of feedback we love to hear! We thank you for your incredible support, and we sincerely hope you join us in beautiful Cleopatra Luxury Resort Makadi Bay for another spectacular holiday in the future. Sincerely Peter van Lieshout General Manager
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 30, 2024
We had a really good time the staff is really friendly and the rooms are very clean and the pool and services are excellent the atmosphere is really nice , definitely will be visiting the hotel again , it’s not our first time and most certainly not our last
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 28, 2024
We was in this hotel with friends. This hotel is really for the 5 starts from 5. The area is big, beach is amazing, rooms are clean with pretty nice views. We want mention animation team. All of them make a great job, thanks for stretching and yoga courses Veronica. We will come back here again
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 25, 2024
Great food. The resort is very spacious with very good facilities. I loved the jacuzzi experience and the pools as well. They have an activity pool that the kids enjoyed. The beach is wide and there were always places to sit. The rooms are spacious and comfortable.
Guest User
Stayed in Jun 2024
Other
0 review
3.0/5
Posted on Jun 25, 2024
The hotel not bad very quiet and food good my problem is with the staff they are very rude if u are Egyptian they are only nice with foreigners I m 8 months pregnant and every time I ask for help I have to wait for a while although if there is a foreign guest they show l up immediately this is my first stay here and gonna be the last I ve been going to rixos for 6 years in a row and never had a single complaint they don't smile at all and giving negative energy
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 24, 2024
Fantastic hotel would recommend to all. Food was delicious, staff excellent. Top animation Team, very efficient along with their team, thanks a lot. We are first time in this hotel and going back again next year it’s my HOME FROM HOME. We are enjoyed it
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The parties are wonderful, the supervisors are excellent with the fireworks, the rooms are beautiful and spacious, the swimming pool is wonderful, and the food is normal. Pablo is the best man in the band and his treatment with us is wonderful. We enjoyed our time with him and the beautiful band and the service at the bar is wonderful. We enjoyed our whole time at Cleopatra.
Tamouh A
Stayed in Jun 2024
Family
1.0/5
Posted on Jun 21, 2024
We came for 4 nights during eid The service was soso workers not friendly much and they responding wasn’t good enough and pretty slow , , food time not so good and swimming time finish early comparing to sunset …. Entertainment so poor not big animation team during day and small parties only after dinner
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 15, 2024
Our holiday in Cleopatra was first time and it’s gone so well. We had a very nice stay in this hotel. Service is excellent, food is great and very tasty, entertainment program and annim team is perfect and lovely. We really enjoyed and thank you so much for amazing staying in Cleopatra
Guest User
Stayed in Jun 2024
Other
0 review
5.0/5
Outstanding
Posted on Jun 7, 2024
We Had a very pleasant stay there at Cleopatra Luxury Resort Makadi Bay with nice and very friendly Service, nice and lovely animation program and very good food. The Hotel fulfilled every of our expectations of a 5 Star All inclusive Hotel. Thank you so much!
Guest User
Stayed in May 2024
Other
0 review
5.0/5
Outstanding
Posted on May 31, 2024
the hotel is at a very good level. the rooms are perfectly cleaned every day. the food is very tasty and a great selection. the animation team is very friendly. there is a great selection of activities. we really enjoyed our vacation and can 100% recommend it.
Guest User
Stayed in May 2024
Other
0 review
4.0/5
Very Good
Posted on May 24, 2024
Reception staff were all miserable but we managed to avoid them once we had checked in. 99% German guests. But still no problem for us as everyone was busy enjoying themselves. The staff walking around selling spa and photographs sessions start with free for all inclusive guests but then rip you off after as expected. Food was OK. What we expected with most things tasting the same but looking good. We all enjoyed everything but ventured out to try something a bit more tasty. The waiters were good and catered for everything we needed including hot sauce. However the management was pretty awful. 1 of the managers walked around on his phone and at 1 point told my playfully shouting child who was sitting in the kids area to be quiet? We found there was too many manager type staff and not enough people actually doing work. Room was good. Few bits that were broken outside like the steps leading out. No major issues. We had a great view and easy to find a spot for sun loungers by the pool. It was never busy so we had no issues. Waiter pool service was quite poor but we just walked to the bar and got drinks. No major issues. Overall we had a great time but clear differences between a 5 star luxury resort in Egypt and elsewhere for example turkey 🇹🇷. Maybe this is the Egyptian standard. Weather was great.