Continental Hotel Hurghada

The service was extremely poor The room type given to us when we checked in was not in line with the booking standard: the room given to us when we checked in was located on the 3rd floor, 336. Turn right after exiting the elevator on the 3rd floor. Almost all the rooms in the entire corridor were open for renovation. There was a strong smell of renovation, noisy renovation sounds, and renovation workers coming in and out. When we entered the room, we found that the room type given to us was not the one I booked at all. Because of the above two points, we immediately went downstairs to communicate with the front desk and asked to change the room. The front desk even said hypocritically, "I will upgrade you." After changing to the 5th floor, we found that the changed room met the room type we booked, but there was still a strong musty smell in the room. It took an afternoon to evening to dissipate the smell after opening the window. Imagine, if you are not good at communicating and complaining, will you be arranged to spend a night in an environment with strong odor, surrounded by noise, and difficult to guarantee comfort and safety? It is difficult for guests to return the pool card: In addition to providing a door card when checking in, the front desk also gave us two blue magnetic cards for "pool and beach" (for collecting pool beach towels), but only gave us the cards, without mentioning whether the two pool cards need to be returned to the front desk when checking out. We went to the beach in the afternoon of check-in, and exchanged two pool cards for two pool beach towels from the staff in the hut by the pool, and left the beach towels on the beach chair when leaving the beach. When checking out at noon the next day, the front desk asked me to return the pool card at the same time as returning the room card, otherwise I would need to pay a fee of 300 Egyptian pounds. I said that I used the pool card to collect towels when I went to the swimming pool yesterday afternoon, and I gave the pool card to the staff at this time and did not take it back, so the pool card was not lost, but was taken away by the staff. The front desk then asked me to go to the hut by the pool together, asking me to "identify which staff member I handed it to", "What time did you hand in the card? Did you give it to him or him? They are all my (front desk staff) colleagues, and they were the only ones on duty at this time yesterday", and when I expressed that "because the staff were all in uniform, I couldn't tell which hotel staff member it was", I repeated the (front desk staff's) questions again and again. After a standoff of nearly 20 minutes under the scorching sun, I repeatedly told them not to waste their time, and the front desk staff finally asked me to sign a document to rebate 300 Egyptian pounds and let us go. Although both parties were calm during the overall communication process, such a service attitude is not worth it and will not retain valuable customers.

The worst hotel I stayed in during this trip to Egypt. The order included three meals a day, and the last day's lunch was also included. Because the hotel stipulates that check-out is at 12 o'clock, I was called out of the restaurant by a middle-aged male staff member in public when I was eating lunch at around 1 o'clock in the afternoon. I was taken to the front desk like a prisoner and asked for 700 Egyptian pounds for the meal. I couldn't believe that such extremely rude and impolite behavior appeared in a five-star hotel. I have been to dozens of countries and stayed in hundreds of star-rated hotels. This is the first time I have encountered such a situation. To be honest, this rude behavior has seriously affected the image of the hotel. I hope that such low-level and terrible things will not happen in the future. However, the price of the hotel is very cheap, the environment is also very beautiful, the buffet is also rich and delicious, the hotel front desk staff, porters, security personnel, restaurant, and room waiters have a very good working attitude. Every staff member I met is very enthusiastic and helpful. It is a very good hotel and worth staying in.