After reading the glowing reviews on Tripadvisor ,I did have high expectations. I was delighted to find that these were actually surpassed! The ‘stand out feature’ of this hotel has to be the staff. Without exception, all superb. Friendly, hard working, respectful but with a good sense of humour, they all went the extra mile. Nothing was too much trouble & they genuinely seemed to enjoy their work. The food also was amazing. The attention to detail regarding presentation was second to none. It was a visual treat as well as a culinary one with plenty of choice to suit everyone’s palate. The Egyptian wine is ,perhaps ,an acquired taste but plenty of cocktails, good G&T’s ,etc to fill the gap. Entertainment in the bar each evening was varied & of a better standard than I’d expected. As I mentioned previously, it was the attention to detail that particularly impressed me. Fruit kebabs each morning by the pool,along with a sunglasses cleaning service,(yes, really!) Daily towel art, sweet treats in the room, constantly checking to see how my husband was when ill, special teas made for him, chef’s noting & providing favourite dishes even when not on the menu. I could go on & on. All areas immaculately clean & a manager who cared enough to be constantly visable , checking & speaking with guests. We’ve been fortunate to stay in 5 star properties around the world & this hotel ranks up there with them. If I was looking for negatives, as mentioned by other guests, the Wifi is unpredictable & frustrating at times , hopefully it can be improved on for the future. Also, on one night, World Earth Day?, the lights were dimmed around the hotel to emphasise sustainability for the future. A caring gesture but it also provided a more intimate atmosphere in the restaurant. Perhaps dimming the lights would be considered for the future as a permanent feature? Summarising, a fabulous hotel, so much so that we’ve just rebooked!!