JAZ Neo Saraya Palms

Absolutely Amazing Stay – We’ll Definitely Be Back! From the moment we arrived, we were impressed by the top-notch service at the reception – friendly, professional, and always helpful. The restaurant service was outstanding, and we especially want to mention our waiter Abdo, who went above and beyond to make every meal a great experience. His warm and attentive service made us feel truly welcome! The entertainment team was also fantastic – full of energy, fun activities, and great shows that kept us engaged throughout our stay. The food was delicious, with a wide variety of options to choose from. Our room was clean, spacious, and comfortable, and the entire hotel area is beautifully maintained, creating the perfect atmosphere for relaxation. We had a wonderful time and are already looking forward to our next visit. Highly recommended – 5 stars!

We spent a relaxing week at this hotel in April 2025, staying in a spacious 160m² two-bedroom apartment. What We Loved: Friendly and attentive staff: It’s the small touches that make a difference—from the staff member meeting us on our way back from the beach to exchange our used towels for fresh ones, to Ashour the bartender mixing up perfect Mojitos with a smile. Spacious and comfortable apartment: The apartment was large and well laid out, with two bedrooms each featuring ensuite bathrooms, plus an additional guest toilet. We loved the spacious rooms with black out curtains, private balcony with a great view, and the stunning sunsets. Beautiful surroundings: The resort is set in lovely gardens with lush greenery all around. Two pool areas: One with music and activities for a livelier atmosphere, and a quieter pool for peaceful, laid-back days. Good variety of all-inclusive food: There was always a variety of dishes—chicken, fish, meat, soups, salads, and desserts. Allergens were clearly marked, which we appreciated. Proximity to the beach: It’s within walking distance, but free shuttle service is available too. Tranquil and safe environment: The resort felt secure, and we didn’t encounter any loud or disruptive guests - something we’ve dealt with at other all-inclusive places. This was a big plus. Lovely beach: Plenty of sunbeds and shaded spots. The beach bar is okay, though we’d have liked a bit more variety in drinks and some simple salty snacks. The a Food court (for all-inclusive guests) is great if you crave pizza, burgers or something else. Guest toilets nearby Food court is clean and well maintained. What could be improved: The apartment could use some renovation, especially the bathrooms. Shower head need replacement, loose door handles, power outlets not working. The "kitchen" was essentially empty—just cabinets. It would be nice to have at least some basic items like glasses or bowls for snacks. Only 1.5L of drinking water was provided daily for four people. That’s not enough, especially in a warm climate. Ideally, each person should get 1.5–2L. The all-inclusive beer, red wine, and rosé were a bit bland and watered down. Wi-Fi was very slow and at times nearly unusable. Tips for Future Guests: Shopping: Senzo Mall is just a 10-minute drive away. Expect to pay around €20 for a round trip (agree on a return time with your driver). The hypermarket there, Spinneys, has everything you’ll need. The duty-free shop sells alcohol (we paid €15 for a bottle of red wine, pluss a €13 additional fee, total € 28/bottle). Transport: Stick with hotel taxis. They're pricier but safer, and with experienced drivers. Local taxis are cheap but often in poor condition (no seat belts for instance), and drivers tend to drive recklessly. Pharmacy: The 24/7 pharmacy is well-stocked, and most items don’t require a prescription. Wi-Fi: If travelling with youths heavily dependent on a good Wi-Fi connection, buy a Airalo data pack.