Guest User
April 26, 2024
We went on a family trip, thinking that the air in the mountains was good and the environment was good, so we chose this place, but we were very disappointed. The room we booked online was not visible from the front desk, so we paid extra to change to a room with a balcony. Because there was a room with a balcony that was not changed, the room smelled musty after entering, and there were bugs on the pillow. After communicating with the staff, they said it was wood. Because there was a pregnant woman and a child, we wanted to communicate with the front desk to change a room. It took two calls before they were willing to let us see other rooms. At the beginning, they kept emphasizing that the room was full, and then we paid extra to change to a balcony room. The second time, my husband got angry and asked someone to take us to see other rooms, and there was still a musty smell. I didn't want to toss it anymore, so I thought about letting us check out. We squeezed into one room and charged 100 yuan before we could get a refund. The service was too bad, and I won't come to this hotel again.
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