Anonymous User
August 14, 2024
The worst stay. I bought various benefits on Ctrip, but they were not used at all in the hotel.
I bought a room upgrade on Ctrip, but when I got to the hotel, they said there was no record. Ctrip customer service helped me contact them, and they said the room was booked first. But all room types on the Ctrip page were available. Ctrip customer service communicated again and finally said that it was possible to upgrade. As a result, in this reverse tourist town, there was a reverse upgrade.
First: The room area shrunk by about a quarter, and there was no extra space except for the bed and the surrounding areas.
Second: The windows were sealed, and the hotel gym was opposite the curtains, less than two meters away. Unless you want to expose your every move to dozens of guests exercising, you can't open the curtains at all.
Third: The smart toilet in the original room type has become an ordinary toilet.
Fourth: The bathtub and shower in the original room type have been cut off, leaving only the shower.
Fifth: The kettle has a strange smell, and there are several black spots inside when you open it.
Also, I redeemed the points for welcome fruit. As a result, the aunt on the floor let it slip that all guests have this welcome fruit and there is no need to redeem it.
The two front desk staff were even more indifferent after hearing about the room upgrade, and they didn't even look at me when they spoke.
Giving one point here is not that the hotel is worth one point, but the minimum one point can be given.
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